Head Of Operations

Onedayonly.Co.Za; Cape Town; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading retail company in South Africa seeks a Head of Operations to oversee national logistics and warehousing. Ideal candidates will have 8-12 years in senior operations leadership, with proven success in managing multiple sites and making data-driven decisions. This role emphasizes strategic oversight, strong financial understanding, and the ability to drive performance culture across teams. Join us to enhance operational efficiency and ensure excellent customer experiences.

Qualifications

• 8–12 years of senior operations leadership experience.
• Proven success in warehouse expansion and multi-site management.
• Strong financial understanding of operational modelling.

Responsibilities

• Provide strategic oversight and leadership of all warehousing and logistics operations.
• Manage national warehouse capacity planning and operational standards.
• Drive accountability and performance culture within all teams.

Skills

Senior operations leadership experience

Data-driven decision making

KPI management

Problem-solving mindset

Strong communication

Operational modelling

Optimisation-driven

Job description

Join to apply for the Head of Operations role at One Day Only.co.za .

About Us

Step into the wild world of One Day Only – South Africa's OG daily deals hub.

We pioneer cool discounts, hitting you for just one day because why overcomplicate things?

We have the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

Over a million potential savvy shoppers get our daily dose every 24 hours.

About You

You're the kind of person who can walk into a warehouse and instantly spot bottlenecks, opportunities, and missing pallets before coffee kicks in.

You love big-picture strategy as much as beautifully optimised SOPs, and nothing excites you more than turning organised chaos into high-performance flow.

If driving national operations, shaping fulfilment, and building a legendary ops culture sounds like fun, we'll likely get along brilliantly.

Responsibilities

• National Operational Leadership Provide strategic oversight and leadership of all warehousing and logistics operations in Cape Town and Johannesburg.
• Manage national warehouse capacity planning.
• Set and enforce national operational standards, KPIs, SOPs, and performance expectations.
• Oversee labour planning, productivity frameworks, quality controls, and audit compliance.
• Leadership of National Warehouse Teams Directly manage warehouse managers in Cape Town and Johannesburg.
• Ensure strong operational coordination between both regions.
• Drive accountability, performance culture, and continuous improvement within all teams.
• Identify and grow senior operational talent.
• Cross-Departmental Integration Work closely with Procurement, Planning, Tech, Finance, Customer Service, and HR to ensure seamless national operations.
• Support commercial teams with operational capacity forecasts and feasibility input.
• Align operational planning with company growth strategy and brand commitments.
• Risk Management, Compliance & Safety Ensure national compliance with health & safety, labour legislation, and operational controls.
• Lead root-cause investigations into operational incidents and implement corrective action.
• Develop BCP (business continuity) plans for warehousing and logistics.
• Strategic Ownership Lead national operational strategy to support scalability, efficiency, and customer experience.
• Drive continuous improvement across warehousing, fulfilment, and logistics capabilities.
• Strengthen operational systems, processes, and technologies to enable future adaptability.
• Develop long-term infrastructure and capacity plans aligned with organisational growth objectives.
• Optimise fulfilment and customer experience models.
• Prepare the organisation for upcoming operational requirements and evolving business needs.

Experience And Qualifications

• 8–12 years senior operations leadership experience
• Proven success in warehouse expansion, redesign, or multi-site operational management
• Strong data-driven decision making and KPI management discipline
• Experience with warehouse technology or WMS transitions
• Leadership of teams across multiple regions
• Experience in high-volume e-commerce or retail distribution
• Strong financial understanding of operational modelling
• Strategic thinker with strong execution capability High accountability and ownership
• Strong communication and cross-functional influence
• Problem-solving mindset with resilience under pressure
• Optimisation-driven, analytical, and systems-oriented
• Ability to lead change across multi-site operations

Values

• Solve Smart : We optimise processes, anticipate challenges, and implement solutions that improve efficiency.
• Character Counts : We act with honesty, respect, and accountability in all operational processes.
• Customer Obsessed : We ensure orders are fulfilled accurately and efficiently, putting the customer at the centre of every action.
• Seriously Unserious : We approach daily operations with energy, teamwork, and good humour while taking safety and performance seriously.

Seniority level : Executive

Employment type : Full-time

Job function : Management and Manufacturing

Industries : Retail #J Ljbffr