Head Of Grinding, Bulk, Pyro And Smelting

Metso; Gauteng; On-site; ZAR 800 000 - 1 000 000; Full time

Job summary

A leading global engineering company is seeking a Head of Grinding, Bulk, Pyro and Smelting for their Technical Sales Support team. This role encompasses managing a technical team while ensuring the technical offering aligns with customer needs. The candidate must possess substantial experience in product application and a deep understanding of the mining and supporting industries, along with strong leadership and negotiation skills. Extensive national and international travel is required for this position.

Qualifications

• Minimum 5 years field experience related to products.
• Minimum 5 years experience in team management.
• High demand for technical product specialist knowledge.

Responsibilities

• Manage a Technical Support Product team.
• Provide technical support for product application.
• Ensure technical offering aligns with customer needs.

Skills

Customer relation skills

Negotiation skills

Computer skills (Excel, Word, PowerPoint, Access)

Relationship building

Mechanical aptitude

Education

Matric (Grade 12)

Diploma in Engineering or Metallurgy

Job description

Job Title

Head of Grinding, Bulk, Pyro and Smelting – TSS

Location

Gauteng, Centurion

Deadline

January 11

Role Summary

We are seeking a Head of GBPS – Technical Sales Support – Africa to join our Technical Support Product Team. This position assures a high competence to manage a Technical Support Product team, within Metso – Africa Market Area, towards end users, distributors/agents as well as Original Equipment Manufacturers (OEMs). Primary activities will include managing a team to support on selected product portfolio offering, as well as technical support for product application, life cycle along with process, warranty and pricing support.

Responsibilities

• Ensure technical offering is in line with customer's needs
• Managing a strong technical team
• Application and process support – Strong link to Business Lines in the Grinding, Bulk, Pyro and Smelting portfolio
• Understanding of Business Line strategies in the Market area
• Agreement with the Market area sales teams on applying the strategies
• Long view of Product Sales Funnel and proactive development of opportunities
• Assist in Financial Forecasting
• Provide relevant reports
• Installed base understanding and upkeepParticipate in inventory planning and
• Warranty support and problem solving – Market Price collection and market analyses regarding competitive activity market and pricing trends, etc.
• Pricing Management in line with agreed Product line objectives
• Support and coordination on technical complex quotes etc. – Product selection and product configuration support for the specific and complex application areas as well as product line rules for service life guarantees etc.
• Provide support towards the supply operations regarding demands on availability and reliability, product utilization and bundling, re-configuration of product, etc.
• Enhance sales team knowledge of the related products via regular product updates, internal marketing campaigns, technical support and competency development by providing internal product training programs
• Enhance end customers, distributors and OEM's knowledge of the related products by providing external product training programs
• Assist in developing and implementing market product strategies for the related products together with MA sales management
• Execute and review the result of the Market and Product strategy agenda
• Establish and maintain a good company image by ensuring all Metso customer contact points get a high competence application, process and up-to-date product support
• Work with the MA sales teams and MA marketing communications team to develop effective marketing programs to maximize creation of new business opportunities on the related products
• Regularly travel with MA sales resources to support selling efforts, monitor distribution resource competencies and end user satisfaction
• Work with the MA sales teams on required corrective actions
• Plan end customer visits aligned with the MA sales team
• Extensive international travel

Qualifications

• Matric (Grade 12)
• Diploma in Engineering or Metallurgy, or similar
• Minimum 5 plus years field experience from the related products
• Minimum 5 years plus in managing a team
• High demand on up-to-date technical product specialist knowledge
• Very high demand in knowledge of the mining and supporting industries
• Process and application knowledge and advantage
• Experience in complex matrix relationships
• High understanding of and experience of sales strategies and financials
• A strong understanding of core processes of the Metso customer base

Skills, Competencies and Requirements

• Position requires support management expertise and management, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
• High sense of urgency and passion for service and support
• Strong relationship building skills, a bias for action and detail-oriented behaviours
• A high level of computer skills is essential – Excel, Word, Power Point and Access
• Highly motivated individual with the ability to work under stress and meet the deadlines
• Ability to work in a team atmosphere
• Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements
• Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks and working in a fast-paced environment
• Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces

Physical & Travel Requirements

• Regular travel required; ability to sit, use hands and fingers, stand, walk, climb, balance, lift up to 30 pounds
• Visual abilities: close, distance, colour, peripheral, depth perception, and ability to adjust focus
• Use of keyboards, telephones, copiers, fax, visitors and movement through shops
• Climbing of stairs, ladders, scaffolds at job sites and customer facilities
• Full driver’s licence with clean driver’s record