Head: HR Shared Services

Mintek Pty Ltd.; Randburg; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading technology company in Randburg is seeking a Head of HR Shared Services to lead HR transactional services and manage the implementation of ERP systems. The ideal candidate will have a Master's degree in Human Resources Management, with 8-10 years of relevant experience, including supervisory roles. You will drive efficiency, compliance, and technology integration across HR functions to enhance service delivery and governance. This is a permanent position with a market-related remuneration package.

Qualifications

• 8-10 years of experience in HR or related field.
• 1-3 years of supervisory experience.
• Experience in HR technology implementation.

Responsibilities

• Lead HR digital technology and service delivery.
• Manage HR Shared Services team activities.
• Drive standardisation and process optimisation.

Skills

Analytical mindset

Report writing skills

Policy writing

Leadership of diverse teams

Operational efficiency

Education

Master's degree in Human Resources Management

Job description

Job category: HR Administration

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Mintek has an exciting career opportunity for a Head: HR Shared Services is responsible for leading and managing the provision of HR transactional services and administrative support through scalable, high quality HR systems and processes. Lead HR digital technology. Ensure the integrity of all HR data. A critical accountability of the role is to lead and oversee the end-to-end implementation and stabilisation of ERP(IFS) to strengthen financial governance, transparency, automation, and decision-making across the organisation.

KEY PERFORMANCE INDICATORS

Leadership

• Live the Mintek values, foster a culture of collaboration within Mintek.
• Create an environment for the Section to succeed and manage outputs.
• Maintain consistently visible leadership.
• Lead HR transactional services and HRIS.
• Drive standardisation, automation, and process optimisation to improve service quality and turnaround times.
• Support and drive the planning, development, and implementation of divisional strategy.
• Drive the execution of the Section strategy and operations.
• Support Mintek transformation agenda and sustainability.

Resource management

• Manage the dally activities of the HR Shared Service team.
• Develop, implement operational plan.
• Set, monitor and measure performance goals and objectives; provide feedback and guidance to staff.
• Instill a strong customer focused mind-set within the team to ensure adherence to SLAs.
• Address service delivery challenges, escalations, and complaints in a timely and professional manner.
• Prepare, monitor and maintain budgets, forecasts, analyse variances.
• Manage vendor relationships to ensure product and services are working effectively.
• Identify, implement special projects to improve operations.

HR transactional services

• Ensure that all HR transactional services are delivered optimally, meeting all policy and compliance requirements including workflows, automation, streamlined HR processes that enable collaboration between HR and business.
• Provide copies of up-to-date legislation to employees.
• Develop and maintain a close working relationship with Payroll to ensure efficient and effective interfaces and timely and accurate data processing.
• Partner with Head HRBP to ensure consistent delivery and alignment of processes and procedures.
• Develop and maintain SLA and KPIs; accountable for on-time and quality delivery of services.
• Identify opportunities to centralise HR administrative work; ensure changes are communicated and documented.
• Monitor and take action to ensure all requirements and agreements are met across Divisions.
• Align with Head: HRBPs on the implementation of various employee service initiatives and improvements.

Governance and Risk Management

Govern the implementation of internal controls mechanism.

• Accountable for adherence to all Mintek’s policies and ethics within agreed thresholds.
• Implement divisional and Mintek policies.
• Accountable for effective risk management within the Section including SHEQ.
• Ensure divisional compliance with applicable legislation.

HR Information Systems (HRIS)

• Ensure technology is optimised to best meet HR and customer requirements.
• Ensure all employee records are accurate, up-to-date, filed and that confidentiality is maintained.
• Drive process standardisation, efficiency, improvement; continuously seek ways of improving systems, processes and delivery of HR transactional services.
• Test all system changes and enhancements in QA; ensure accurate functionality before moving to Production.

Data analytics

• Develop, maintain, provide appropriate HR metrics to support business decision‑making.
• Measure, track, analyse dashboard metrics, monitor results and trends.
• Provide regular reports on HR metrics.

Governance and compliance

• Establish, manage and maintain relationships with all Mintek stakeholders concerning ongoing divisional support delivery.
• Establish and develop relations with the internal and external service providers and relevant stakeholders.
• Balance the conflicting pressures and needs, including short and long‑term trade‑offs for Division and Mintek.
• Ensure client (internal and external) satisfaction as per agreed targets.

Reporting

• Ensure the right data is available for accurate and useful reporting, making crucial data available “at the fingertips”.
• Timely providing consolidated monthly and quarterly reports.
• Monitor and report on Section performance, including financials.
• Reporting value, ensuring critical issues and key results areas are addressed.
• Reporting on all Section activities.
• Monitor and report divisional risk exposures in all aspects, including SHEQ.

JOB KNOWLEDGE AND EXPERIENCE

· Master's degree level Human Resources Management or relevant (NQF – level 9).

· 8 – 10 years’ experience on the relevant field.

· 1 – 3 years Supervisory experience.

· Experience in delivering changes in technology.

· Rewards & recognition experience.

· Report writing skills.

· Policy and procedure writing.

COMPETENCIES

• Have an analytical and critical mindset for evaluating existing data and making effective business decisions.
• Ability to display deep technical knowledge of the Section’s activities and relevant areas of expertise.
• Thorough knowledge of the sector in which the Section operates.
• Strategy and business plan development and implementation.
• Ability to lead diverse teams to ensure delivery and efficiency.
• Business and financial management.
• The leadership of people and operations management.