GUEST RELATIONS OFFICER / FIXED-TERM CONTRACT (STELLENBOSCH)

University of Fort Hare; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading educational institution is seeking a Guest Relations Officer in Stellenbosch. Your role will involve ensuring a seamless experience for all guests and assisting colleagues across departments. Ideal candidates will have a Hospitality Certificate or Diploma and 2–3 years of relevant experience. Strong communication skills and attention to detail are essential.

Qualifications

• 2–3 years’ experience in a similar guest relations or front office role.
• Professional, well-presented, friendly, and approachable demeanor.
• Own reliable transport to and from work.

Responsibilities

• Ensure a seamless and memorable experience for all guests.
• Serve as the main point of contact for guests.
• Assist colleagues across departments when needed.

Skills

Strong computer literacy

Excellent communication skills

Attention to detail

Customer service expertise

Education

Hospitality Certificate or Diploma

Job description

Overview

GUEST RELATIONS OFFICER / FIXED-TERM CONTRACT (STELLENBOSCH)

Dates: 2025-09-26 - 2025-10-26

Status: Permanent

Reference: WB003678

Industry: Hospitality and Tourism

We are seeking a Guest Relations Officer to ensure a seamless and memorable experience for all guests from arrival to departure. You will serve as the main point of contact for guests, assist colleagues across departments when needed, and maintain high standards of service in line with hospitality best practices.

Requirements

• Hospitality Certificate or Diploma.
• 2–3 years’ experience in a similar guest relations or front office role.
• Strong computer literacy and administrative skills.
• Passion for hospitality and delivering exceptional service.
• Excellent interpersonal, verbal, and written English communication skills.
• Professional, well-presented, friendly, and approachable demeanor.
• High attention to detail, punctuality, and reliability.
• Own reliable transport to and from work.

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