Guest Relations And Support Specialist

Singita; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury travel and hospitality company based in Cape Town is seeking a Guest Relations and Support Specialist to enhance the travel experiences of guests. Your responsibilities include managing guest bookings, providing operational support during travels, and ensuring satisfaction of both guests and travel partners. The ideal candidate will excel in communication and organizational skills, embodying the commitment to excellence expected by the company.

Qualifications

• Exceptional communication skills for guest interactions.
• Strong organizational skills for booking management.

Responsibilities

• Ensure seamless travel experiences for guests.
• Serve as the primary contact for guests and travel partners.
• Manage guest bookings and provide operational support.

Job description

Overview

The Guest Relations and Support Specialist consultant plays a vital role in ensuring a seamless travel experience for Singita guests booked via our travel partners.

This position involves taking ownership of guest bookings when they are travelling and to be the primary Singita point of contact on the ground for select travel partners and guests during this time.

This role focuses on guest and agent satisfaction, to meet Singita's commitment to excellence.

Responsibilities

• Dual focus on thorough pre-travel preparation and hands-on guest focused operational support during their travels.