Guest Experience Leader – Front Office

Marriott Hotels Resorts; Cape Town; On-site; ZAR 120 000 - 150 000; Full time

Job summary

A leading hotel brand in Cape Town seeks a Guest Experience Supervisor to oversee front office operations. Responsibilities include managing guest check-ins, ensuring guest satisfaction, and training staff. Ideal candidates should possess at least one year of supervisory experience and a high school diploma. This full-time role offers an opportunity to work in a dynamic environment focused on exceptional guest services.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins and payments.
• Assist management in training and motivating employees.
• Ensure adherence to quality and safety standards.
• Provide directions and property information to guests.

Skills

Guest service excellence

Team leadership

Problem-solving

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel brand in Cape Town seeks a Guest Experience Supervisor to oversee front office operations. Responsibilities include managing guest check-ins, ensuring guest satisfaction, and training staff. Ideal candidates should possess at least one year of supervisory experience and a high school diploma. This full-time role offers an opportunity to work in a dynamic environment focused on exceptional guest services.