Gorgias Technical Customer Service Representative

TalentPop App; Remote; ZAR 300 000 - 500 000; Full time

Job summary

A fast-growing e-commerce support company is hiring a remote Technical Customer Service Representative. This position requires at least 1 year of Gorgias experience, along with a background in technical support. Candidates should possess strong problem-solving skills and excellent English communication abilities. The role offers remote work with benefits including project bonuses, health coverage, and opportunities for career advancement. Join the team to shape the future of e-commerce support.

Benefits

Project bonus opportunities

Annual salary increase

PTO and paid holidays

Health and dental coverage or health stipend

Career path opportunities

Qualifications

• Minimum 1 year of hands-on experience using Gorgias.
• 1+ year of experience in technical support or troubleshooting roles.
• Experience in e-commerce or SaaS support is a strong plus.

Responsibilities

• Provide high-level technical support via Gorgias CRM.
• Analyze data and offer insights for customer experience improvements.
• Own ticket resolution end-to-end with accountability and urgency.

Skills

Technical support experience

Gorgias CRM experience

Written and spoken English communication

Problem-solving skills

Navigating CRMs

Job description

Gorgias Technical Customer Service Representative (Remote)

We’re hiring a senior-level remote technical customer service representative to join a fast-growing e-commerce brand. The role is ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

About The Job

• Full-time, remote position
• Work with global teammates in a fast‑paced e‑commerce environment
• Immediate start preferred for qualified candidates

What You’ll Do

• Provide high‑level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end‑to‑end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality‑based communication that supports customer success

What We’re Looking For

• Minimum 1 year of hands‑on experience using Gorgias (required)
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem‑solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful
• Experience in e‑commerce or SaaS support is a strong plus

Technical Requirements

• Minimum internet speed: 20 Mbps (both download and upload)
• Own laptop or desktop with at least an Intel i5 processor (or equivalent)
• Minimum of 8 GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote work standards for productivity

Perks & Benefits

• Project bonus opportunities and annual salary increase
• Permanent remote setup with long‑term stability
• PTO and paid holidays
• Health and dental coverage or a health stipend (depending on location)
• Career path opportunities: Team Lead, Trainer, and more

Why TalentPop?

• Fast‑growing company with room for advancement
• Collaborative and values‑driven culture
• High‑level training and support from a global team
• Opportunities to work with top‑tier e‑commerce brands
• Commitment to personal and professional development

Ready to Apply?

Join us in shaping the future of e‑commerce support.

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Other
• Industries: IT Services and IT Consulting