Gorgias Technical Customer Service Representative

TalentPop App; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading E-Commerce support firm is seeking a Technical Customer Service Representative for a full-time remote position. Responsibilities include providing high-level technical support using Gorgias CRM, analyzing data for customer experience improvements, and ensuring efficient ticket resolution. Candidates should have at least 1 year of experience with Gorgias and strong communication skills. This role offers growth opportunities, project bonuses, and a collaborative company culture.

Benefits

Project bonus opportunities

Annual salary increase

PTO and paid holidays

Health and dental coverage

Career path opportunities

Qualifications

• Minimum 1 year of hands-on experience using Gorgias is REQUIRED.
• 1+ year of experience in technical support or troubleshooting roles.
• Exceptional written and spoken English communication skills.

Responsibilities

• Provide high-level technical support via Gorgias CRM.
• Analyze data and offer insights for customer experience improvements.
• Own ticket resolution end-to-end with accountability.

Skills

Gorgias usage

Technical support experience

Exceptional English communication

Problem-solving skills

E-Commerce experience

Job description

We’re Hiring: Gorgias Technical Customer Service Representative (Remote)

About The Job

• Full-time, remote position
• Work with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates

What You’ll Do

• Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end-to-end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality-based communication that supports customer success

What We’re Looking For

• Minimum 1 year of hands‑on experience using Gorgias is REQUIRED
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem‑solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful
• Experience in E‑Commerce or SaaS support is a strong plus

Technical Requirements

• Minimum internet speed: 20 Mbps (for both download and upload speeds)
• Own laptop or desktop with at least an Intel i5 processor (or equivalent)
• Minimum of 8 GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote work standards for productivity

Perks & Benefits

• Project bonus opportunities and annual salary increase
• Permanent remote setup with long‑term stability
• PTO and paid holidays
• Health and dental coverage or a health stipend depending on location
• Career path opportunities: Team Lead, Trainer, and more

Why TalentPop?

• Fast‑growing company with room for advancement
• Collaborative and values‑driven culture
• High‑level training and support from a global team
• Opportunities to work with top‑tier E‑Commerce brands
• Commitment to personal and professional development

Ready to apply?

Join us in shaping the future of E‑Commerce support.