Global Shipping Customer Care Specialist – Cape Town

American President Lines; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global shipping and logistics company is seeking a Customer Service Professional located in Cape Town, South Africa. The role involves managing customer requests, coordinating internal teams, and ensuring service quality while adhering to customer service KPIs. Candidates should have a diploma or degree related to shipping, strong knowledge of shipping procedures, and be fully computer literate. This position offers the chance to work within a leading organization in the maritime logistics sector.

Qualifications

• Strong understanding of maritime shipping industry.
• Ability to handle customer complaints and provide solutions.
• Capable of coordinating with multiple internal teams.

Responsibilities

• Handle customer requests, issues, and provide appropriate solutions.
• Coordinate with internal teams for issue resolution.
• Contact customers for system modifications related to shipping.

Skills

Knowledge of shipping procedures and processes

Fully computer literate (Navis and Microsoft package)

Education

Diploma / Degree with shipping maritime focus

Job description

A global shipping and logistics company is seeking a Customer Service Professional located in Cape Town, South Africa. The role involves managing customer requests, coordinating internal teams, and ensuring service quality while adhering to customer service KPIs. Candidates should have a diploma or degree related to shipping, strong knowledge of shipping procedures, and be fully computer literate. This position offers the chance to work within a leading organization in the maritime logistics sector.