Global Process Lead

Firstrand Corporate Centre; Johannesburg; On-site; ZAR 80 000 - 120 000; Full time

Job summary

A leading banking institution in Johannesburg is seeking a Global Process Lead to transform Human Capital's operational capabilities. The ideal candidate will lead the design and optimisation of hiring processes across multiple business units, ensuring compliance and driving efficiency. Required qualifications include a Bachelor's degree in HR or a related field, along with experience in process optimisation and understanding of global HC processes. The role offers an opportunity to make a significant impact in an innovative environment.

Benefits

Challenging work in a complex environment

Opportunities to innovate and create efficiencies

Qualifications

• Experience in HC with process optimisation, shared services or process management.
• Proficient in Lean Six Sigma, PMP or similar methodologies.
• Strong understanding of global HC processes and compliance requirements.

Responsibilities

• Lead the implementation of globally consistent Attract & Hire processes.
• Drive continuous improvement using Lean, Six Sigma and digital tools.
• Ensure compliance with global labour laws and internal governance standards.

Skills

Lead process implementation

Drive continuous improvement

Stakeholder management

Risk assessment

Education

Minimum Bachelor's Degree in Human Resources, Business Administration, Process Engineering or related field

Tools

Workday

SAP SuccessFactors

Oracle

ServiceNow

Job description

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Global Process Lead

FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand's business values.

We recruit self-starters who have a passion for what they do.

We empower them, hold them accountable and reward them appropriately.

We value diversity in our people, particularly for the way that this contributes to innovative thinking.

If you think you will flourish in our environment, and you believe you have the necessary skills and competencies for the position advertised, then we are looking for you!

Job Summary

As the Global Process Lead for the Attract & Hire value stream, you will play a pivotal role in transforming Human Capital's operational capabilities.

Reporting to Shared Service Transformation Lead, you will lead the design, standardisation, and optimisation of end-to-end hiring processes across multiple business units and regions.

Your mission : to embed best practices, drive efficiency, and ensure compliance while delivering exceptional candidate and employee experiences.

Collaborating with Centres of Excellence, HC Business Partners, technology, data, and regional teams, you will drive innovation, process excellence, and digital enablement.

As the strategic custodian of the Attract & Hire process, you will define global standards, lead continuous improvement, and align operations with business goals.

The role is particularly suited to an individual who is passionate about people, process, and purpose – and ready to lead with impact.

Are You Someone Who Can

• Lead the development and implementation of globally consistent Attract & Hire processes, ensuring alignment with corporate policies, local regulations, and integration with other HC practice areas
• Drive continuous improvement using Lean, Six Sigma, and digital enablers such as AI, automation, and self-service tools to enhance efficiency, reduce cost, and elevate the candidate and employee experience.
• Maintain process integrity through robust documentation, audits, and risk assessments.
• Ensure compliance with global labour laws, data privacy regulations (e.g., GDPR, POPIA), and internal governance standards.
• Define and track KPIs, leverage data and process mining to identify improvement opportunities, and drive measurable business outcomes through strategic stakeholder engagement.
• Engage and influence senior stakeholders across business units and regions to embed process excellence.
• Partner with CoEs, HC Business Partners, IT, and regional teams to align processes with strategic business needs.
• Champion a culture of process ownership and continuous improvement.
• Support change management, enable adoption of new tools and practices, and contribute to enterprise-wide transformation and digital agendas.

You Will Be An Ideal Candidate If You Have

• Minimum Bachelors Degree in Human Resources, Business Administration, Process Engineering or a related field
• Experience in HC (with process optimisation experience), shared services / global business services, or process management
• Strong understanding of global HC processes, policies, and compliance requirements.
• Proficient in Lean Six Sigma, PMP, or similar process improvement methodologies is a plus
• Experience with HC technology platforms (e.g., Workday, SAP SuccessFactors, Oracle) and service management tools (e.g., ServiceNow).
• Experience in leading cross-functional change initiatives in complex environments.
• Proven ability to drive measurable business value through process transformation.
• Strong stakeholder management and influencing skills across diverse teams.

Preference for Workday experience

Experience in leading cross-functional change initiatives in complex environments.

You Will Have Access To

• Challenging work in a complex and exciting environment
• Opportunities to innovate and create efficiencies.

We Can Be a Match If You Are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Have a general understanding of different risk types.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

07 / 12 / 25

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.