German Speaking Quality Assurance

Black Pen Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment consultancy is seeking a German Speaking Quality Assurance professional for a full-time permanent position located in Cape Town, South Africa. The role entails conducting QA audits, reviewing German language content, and collaborating with teams for best practices. Candidates should possess fluency in German and previous experience in QA roles, with strong analytical and communication skills being essential. This position offers a salary range of R25,000 - R40,000 CTC per month.

Qualifications

• Fluency in German required for communication and content review.
• Experience in Quality Assurance or similar role preferred.
• Strong understanding of QA methodologies and tools.

Responsibilities

• Conduct quality assurance audits to ensure standards are met.
• Review German content for accuracy and quality.
• Provide feedback on quality-related issues.

Skills

Fluency in German proficiency

Attention to detail

Analytical skills

Excellent communication skills

Problem-solving mindset

Job description

About the job German Speaking Quality Assurance

German Speaking Quality Assurance (Telecommunications/BPO)

Our client designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Our clients' integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, they partner with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.

Location

Cape Town, South Africa

Candidate Location

South Africa

Work Type

Full-time

Job Type

Permanent

Salary

R25 000 - R40 000 CTC per month

Requirements

• Fluency in German proficiency
• Previous experience in a Quality Assurance role or similar, preferably in a technology or customer-focused environment.
• Strong understanding of QA methodologies, tools, and processes.
• Exceptional attention to detail and analytical skills to identify and resolve issues.
• Excellent communication and feedback skills, with the ability to engage effectively with cross-functional teams.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• A problem-solving mindset with a focus on continuous improvement.
• Experience working in a dynamic, digitally-enabled workplace is a plus.
• Knowledge of industry standards in customer service and technology solutions

Responsibilities

• Conduct quality assurance audits to ensure adherence to established standards and processes.
• Review and assess German language content for accuracy, consistency, and quality.
• Collaborate with cross-functional teams to develop and refine QA processes and best practices.
• Provide feedback to team members on quality-related issues and improvement areas.
• Investigate and resolve any quality-related complaints or issues from customers.
• Ensure compliance with internal and external regulatory requirements.
• Regularly participate in calibration sessions to ensure consistent quality standards are applied.
• Actively contribute to continuous improvement initiatives within the QA team.
• Maintain detailed records of audits, feedback, and corrective actions.
• Work closely with stakeholders to understand business requirements and deliver high-quality outcomes.