German-Speaking Customer Service Advisor

Best Hire; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An international retail company based in Umhlanga Rocks seeks a German-speaking Customer Service Advisor. This role involves managing escalated customer issues in a collaborative environment while delivering high-quality customer support. Ideal candidates will have experience in international call centers, be fluent in German, and possess strong communication skills. The company offers competitive salaries, benefits including medical aid and pension fund, and long-term career development in a professional setting.

Benefits

Medical aid / medical insurance

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

Continuous upskilling and career development

Qualifications

• At least 6 months of international call centre experience is essential.
• Ability to work European-aligned shifts.
• Comfortable in a fast-paced retail customer support environment.

Responsibilities

• Manage high-profile and escalated customer cases from start to resolution.
• Handle customer interactions and work orders in line with defined SLAs.
• Proactively identify issues and provide efficient, customer-focused solutions.

Skills

Fluent in German (written and spoken)

Strong communication skills

Problem-solving skills

Customer service skills

Reliability and professionalism

Education

Completed Grade 12

Job description

German-Speaking Customer Service Advisor – Reta...

German Customer Support | Retail Customer Service | International Call Centre Role

About the Opportunity

We are hiring a German-Speaking Customer Service Advisor to join a stable, international retail project in our Durban North Coast on-site office. This role is ideal for customer-focused professionals looking for long-term career stability, structured growth, and international exposure.

You will be part of a people-first organisation operating across multiple countries, where diversity, collaboration, and professional development are core values. Our Durban office offers a professional, welcoming environment with strong team culture and clear career pathways.

Key Responsibilities

In this German Customer Service Advisor – Retail role, you will:

Manage high-profile and escalated customer cases from start to resolution

Handle customer interactions and work orders in line with defined SLAs

Proactively identify issues and provide efficient, customer-focused solutions

Achieve first contact resolution wherever possible

Apply quality, compliance, and behavioural standards consistently

Maintain strong product, campaign, and retail process knowledge

Accurately verify, capture, and update customer information

Ensure customer data protection and follow information security procedures

Communicate campaign updates and process changes clearly to stakeholders

Share best practices and knowledge with team members

Contribute to a collaborative, performance-driven team culture

Deliver a consistently high standard of customer service

This role is suitable if you:

Have at least 6 months of international call centre experience (essential)

Have completed Grade 12

Are fluent in German (written and spoken)

Are available to work European-aligned shifts

Are reliable, self-motivated, and professional

Possess strong communication, problem-solving, and customer service skills

Are comfortable working in a fast-paced retail customer support environment

Salary and Benefits

We offer a competitive package aligned with international customer service standards:

Monthly salary

Medical aid / medical insurance (employee + up to two dependents)

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

Financial well-being support, stress management, and wellness resources

Paid training, continuous upskilling, and career development

Stable, long-term project with growth opportunities

Why This Role

On-site role in a professional Durban North Coast office

International retail brand exposure

Clear performance standards and structured onboarding

Supportive leadership and people-centric culture

Long-term career progression opportunities

Apply Now

If you are a German-speaking customer service professional seeking stability, strong benefits, and long-term growth in an international retail environment, we encourage you to apply.