General Manager

Bright Placements; Makhanda; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A leading hospitality provider in Makhanda is seeking a General Manager responsible for managing operations and profitability of a lodge or boutique hotel. The role involves overseeing multiple departments, ensuring high service standards and guest satisfaction. The ideal candidate will provide leadership and strategic direction to achieve business objectives while maintaining optimal operational efficiency. This position offers a unique opportunity to enhance guest experiences in a vibrant tourist location.

Responsibilities

• Oversee daily operations across all departments, ensuring smooth and efficient functioning.
• Ensure all standard operating procedures (SOPs) and brand standards are maintained.
• Monitor departmental performance and take corrective action where necessary.
• Maintain high service standards and guest satisfaction.

Job description

Job Description

The General Manager (GM) is responsible for the overall management, operations, and profitability of a lodge or boutique hotel. This role ensures that all departments—from front of house, housekeeping, and food & beverage, to maintenance, administration, and guest services—operate efficiently while maintaining the highest standards of hospitality. The GM provides leadership, strategic direction, and hands‑on management to deliver exceptional guest experiences and achieve business objectives.

Key Responsibilities

Operational Management

• Oversee daily operations across all departments, ensuring smooth and efficient functioning.
• Ensure all standard operating procedures (SOPs) and brand standards are maintained.
• Monitor departmental performance and take corrective action where necessary.
• Maintain high service standards and guest satisfaction.