General Manager

Red Ember Recruitment (Pty) Ltd; Cape Town; On-site; ZAR 700 000 - 1 000 000; Full time

Job summary

A luxury travel service company in Cape Town seeks an experienced General Manager to lead their team and oversee operations. This role requires a dynamic leader passionate about luxury service and operational excellence. The ideal candidate will have a minimum of 3 years' management experience in luxury travel or related fields, strong leadership skills, and a commitment to creating exceptional guest experiences.

Qualifications

• Minimum 3 years' management experience in luxury travel or related premium service.
• Proven success in operational and financial management.
• Strong leadership and mentoring abilities.

Responsibilities

• Lead and develop a high-performing team focused on exceptional service.
• Oversee operations and premium services with a focus on guest satisfaction.
• Drive profitability and long-term business growth.

Skills

Leadership

Communication

Problem-solving

Operational Management

Team Development

Job description

Job Description Our client, a boutique provider of high-end, tailor-made travel and lifestyle experiences, is seeking an experienced and inspirational General Manager to lead their team and oversee daily operations.

This is a rare opportunity for a dynamic leader who is passionate about luxury service, operational excellence, and creating unforgettable guest journeys.

Role Overview

As General Manager, you will guide a multi-disciplinary team, ensure seamless delivery across all operational touch points, and drive sustainable business growth.

You will play a strategic role in shaping service standards, elevating guest experiences, and enhancing overall business performance.

Key Responsibilities

• Lead, inspire, and develop a high-performing team committed to exceptional service.
• Oversee reservations, operations, and premium transportation services with a focus on efficiency and guest satisfaction.
• Manage day‑day operations while driving profitability, performance, and long‑term growth.
• Build and maintain strong relationships with clients, partners, and suppliers.
• Ensure all guest experiences align with the brand's values and luxury standards.

Requirements

• Minimum 3 years' management experience within luxury travel, experiential tourism, hospitality, or a related premium service environment.
• Demonstrated success in operational and financial management roles.
• Strong leadership and people‑management skills, with the ability to mentor, motivate, and guide teams.
• Excellent organizational, communication, and problem‑solving abilities.
• Commercial mindset with the ability to identify and leverage business opportunities.
• A passion for sustainability, cultural authenticity, and delivering meaningful, personalised experiences.