General Manager

University of Fort Hare; Cape Town; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading staffing solutions company in Western Cape is seeking a General Manager to oversee multiple branches. The successful candidate will drive strategic growth, operational excellence, and foster client relationships. With a minimum of 5 years’ experience in the staffing industry and proven leadership capabilities, you will be essential to the company's success. The role requires a willingness to travel between Cape Town and Gqeberha. Competitive compensation and growth opportunities are offered.

Qualifications

• Minimum 5 years’ experience in TES or staffing industry.
• Proven track record in client management and business development.
• Demonstrated leadership and management skills.

Responsibilities

• Oversee operational excellence throughout branches.
• Develop strategies for regional growth and profitability.
• Drive client retention and satisfaction.

Skills

Business development

Client acquisition

Leadership

Communication

Operational efficiency

Job description

Human Resources / Recruitment / Staffing / TES

South Africa - Western Cape , Cape Town - North (Goodwood - Blackheath)

MASA Outsourcing, a leading national staffing and labour solutions powerhouse, is seeking a dynamic and experienced GeneralManager to oversee and drive performance across our Eastern and Western Cape branches, ensuring operational excellence, financial growth, and strategic alignment across the region. We specialise in providing end-to-end workforce management, from temporary and permanent placements to outsourced staffing, payroll, and compliance solutions across multiple sectors.

Key Responsibilities

1. Strategic & Financial Leadership

• Develop and execute regional strategies aligned with MASA’s growth objectives.
• Drive revenue and profit across branches through sound financial oversight and cost control.
• Review and consolidate budgets, forecasts, and business plans.
• Evaluate market opportunities and direct regional business development initiatives.

2. Business Development & Client Relations

• Build and retain key client relationships at a regional level.
• Support branch teams in acquiring new business and expanding service offerings.
• Represent MASA at executive client meetings, presentations, and tenders.
• Drive client retention, satisfaction, and brand consistency.

3. Operational Excellence

• Ensure consistent, compliant, and high-quality service delivery across all branches.
• Streamline processes for efficiency and scalability.
• Oversee compliance with company policies, labour laws, and health & safety standards.
• Implement performance audits and process improvements.

4. Leadership & People Development

• Lead, coach, and motivate Branch Managers to achieve excellence.
• Champion MASA’s values and maintain a performance-driven culture.
• Partner with HR to recruit, train, and develop key regional staff.

5. Compliance & Governance

• Uphold all legal, compliance, and governance standards.
• Identify and mitigate operational risks.
• Ensure POPIA and data integrity standards are maintained.
• Drive continuous improvement through audits and best practices.

6. Reporting & Communication

• Deliver insightful regional performance reports to Head Office.
• Communicate key updates, risks, and opportunities to executive leadership.
• Align branch operations with company-wide initiatives and strategic goals.

Key Performance Indicators

• Achievement of revenue and profit targets.
• Regional client retention and satisfaction.
• Operational efficiency and compliance.
• Employee engagement and retention.
• Successful execution of strategic projects and initiatives.

Requirements

• Minimum 5 years’ experience within the TES, labour outsourcing or staffing industry, with a solid understanding of the SA labour landscape.
• Proven track record in business development, client acquisition, and retention within a service-driven environment.
• Demonstrated leadership and branch management experience, including mentoring and developing branch or regional teams.
• High integrity, resilience, and results-driven mindset, with the ability to thrive under pressure.
• Valid driver’s license and willingness to travel between Cape Town and Gqeberha (Port Elizabeth).