Fulfillment Center Ops Lead - Shift & Process Improvement

Amazon Commercial Services (South Africa) (Pty) Ltd - N09; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading global e-commerce company in Johannesburg seeks an Operations Lead/Supervisor to oversee daily operations and support team members. This role requires 1+ years of experience in customer-facing environments and data analysis skills. Candidates should ideally hold a bachelor's degree in a relevant field and be prepared to train staff while optimizing processes. Join a diverse team and contribute to operational excellence at one of the largest companies worldwide.

Qualifications

• 1+ years of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Experience with data analysis to optimize operations.

Responsibilities

• Measure and monitor workflows and track onsite performance.
• Support and train team members for great service delivery.
• Work with managers to improve processes and safety.
• Engage with other departments for common solutions.

Skills

Customer service experience

Data analysis

Microsoft Office

Training and support

Education

Bachelor's degree in supply chain, business, engineering or related field

Job description

A leading global e-commerce company in Johannesburg seeks an Operations Lead/Supervisor to oversee daily operations and support team members. This role requires 1+ years of experience in customer-facing environments and data analysis skills. Candidates should ideally hold a bachelor's degree in a relevant field and be prepared to train staff while optimizing processes. Join a diverse team and contribute to operational excellence at one of the largest companies worldwide.