FTTH Fibre Sales Team Lead - Drive Growth and Coaching

Callforceoutsourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading contact centre solutions provider in Cape Town is seeking a Fibre Sales Team Leader to manage a team of sales agents selling fibre internet services. The role involves overseeing daily operations, tracking sales performance, providing coaching, and implementing sales strategies. Candidates should have at least 2 years of experience leading a fibre campaign, possess strong leadership skills, and be knowledgeable about the telecom industry. This position focuses on driving sales and ensuring customer satisfaction.

Qualifications

• 2+ years' experience as a Team Leader on a fibre campaign.
• Strong leadership and coaching abilities.
• Must have knowledge of fibre internet products and the telecom industry.

Responsibilities

• Oversee daily operations, motivate agents, and ensure sales targets are met.
• Track sales targets, KPIs, and individual agent performance.
• Provide regular feedback, training, and support to improve sales skills.
• Implement strategies to boost conversion rates and upsell/cross-sell opportunities.
• Prepare performance reports and share insights with management.
• Ensure high levels of customer satisfaction and handle escalations when needed.

Skills

Business Process Outsourcing (BPO)

Sales Team Management

Reporting

Team Leadership

Telecommunication

Education

Matric

Job description

A leading contact centre solutions provider in Cape Town is seeking a Fibre Sales Team Leader to manage a team of sales agents selling fibre internet services. The role involves overseeing daily operations, tracking sales performance, providing coaching, and implementing sales strategies. Candidates should have at least 2 years of experience leading a fibre campaign, possess strong leadership skills, and be knowledgeable about the telecom industry. This position focuses on driving sales and ensuring customer satisfaction.