Front Office Supervisor — Elevate Guest Experience

Marriott Hotels Resorts; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel franchise in Johannesburg is seeking an experienced Front Office Supervisor. The role involves supporting daily operations, supervising staff, and ensuring high levels of guest satisfaction. Candidates should possess strong communication skills, relevant qualifications, and have at least 2 years of supervisory experience in a hotel front office environment. This full-time position offers opportunities for professional growth.

Qualifications

• Minimum of 2 years experience in a Front Office Supervisory or Assistant Manager role within a hotel environment.
• Strong guest relations and service orientation.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Front Office Manager in daily operations.
• Supervise Reception, Concierge and Night Audit teams.
• Resolve guest queries and complaints effectively.

Skills

Guest relations

Communication skills

Leadership

Time management

Education

Matric (Grade 12)

National Diploma in Hospitality Management

Tools

Opera

Micros

MS Office (Word, Excel)

Job description

A leading hotel franchise in Johannesburg is seeking an experienced Front Office Supervisor. The role involves supporting daily operations, supervising staff, and ensuring high levels of guest satisfaction. Candidates should possess strong communication skills, relevant qualifications, and have at least 2 years of supervisory experience in a hotel front office environment. This full-time position offers opportunities for professional growth.