Front Office Manager

Kendrick Recruitment; Ballito; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury boutique hotel in Ballito is seeking an experienced Front Office Manager. In this role, you will oversee all front office operations, ensuring high standards of service. Ideal candidates should have proven experience in luxury hospitality, strong leadership and communication skills, and a dedication to guest satisfaction. Join this prestigious team and help deliver exceptional guest experiences in a dynamic environment.

Qualifications

• Proven experience as a Front Office Manager or similar role within luxury hospitality.
• Strong leadership, organisational, and communication skills.
• Ability to work under pressure and maintain high service standards.

Responsibilities

• Oversee all front office operations, including reception and guest services.
• Lead, train, and mentor front office staff for high service standards.
• Manage guest enquiries and complaints efficiently.

Skills

Leadership skills

Organisational skills

Communication skills

Guest-focused service

Job description

Full time | Kendrick Recruitment | South Africa

Posted On 2026/01/14

Job Information

R12,500

City Ballito

State/Province Kwazulu-Natal

1050

Job Description

Location: Ballito

Kendrick Recruitment is seeking an experienced Front Office Manager to join a luxury boutique hotel in Ballito. This role is ideal for a professional with strong leadership skills and a passion for delivering exceptional guest experiences.

Key Responsibilities

• Oversee all front office operations, including reception, guest services, and reservations.
• Lead, train, and mentor front office staff to ensure high standards of service.
• Manage guest enquiries, complaints, and special requests professionally and efficiently.
• Monitor daily operations, including reporting, scheduling, and staff performance.
• Collaborate with other departments to ensure a seamless guest experience.

Requirements

• Proven experience as a Front Office Manager or similar role within luxury hospitality.
• Strong leadership, organisational, and communication skills.
• Professional, reliable, and guest-focused.
• Ability to work under pressure and maintain high service standards.
• Proficient in front office systems and reservation management.

This is an excellent opportunity for a dedicated hospitality professional to lead a dynamic front office team within a prestigious boutique hotel.