Front Office Leader: Guest Experience & Team Coach

Fairmont Hotels & Resorts; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading luxury hotel in South Africa is seeking an experienced Assistant Front Office Manager to ensure the smooth operation of the Front Office Department. You will deliver exceptional service to guests and support staff development. Ideal candidates will possess excellent leadership skills, be bilingual in English and Arabic, and have a degree or diploma in Hospitality Management. Competitive package offered in a dynamic hospitality environment.

Qualifications

• Proven ability to guide and coach team members.
• Bilingual in English and Arabic.
• Operational knowledge and proficiency in Property Management Systems.
• Excellent leadership and interpersonal skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Oversee daily operations of the Front Office Department.
• Coach and mentor staff to exceed service standards.
• Handle guest complaints and staff-related issues effectively.
• Assist in recruitment and performance management of staff.
• Conduct regular assessments for health and safety standards.

Skills

Coaching and mentoring

Excellent communication

Guest service orientation

Leadership skills

Education

Degree or Diploma in Hospitality Management

Tools

Property Management System

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading luxury hotel in South Africa is seeking an experienced Assistant Front Office Manager to ensure the smooth operation of the Front Office Department. You will deliver exceptional service to guests and support staff development. Ideal candidates will possess excellent leadership skills, be bilingual in English and Arabic, and have a degree or diploma in Hospitality Management. Competitive package offered in a dynamic hospitality environment.