Front & Back Office Leader — Retail Ops & Team Growth

Pepkor Lifestyle; Roodepoort; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail organization in Roodepoort is seeking a Front and Back Office Supervisor to lead a dynamic team and enhance customer satisfaction. The ideal candidate will have a Grade 12 qualification and at least three years of Retail Management experience. Key responsibilities include optimizing stock management, ensuring compliance with regulations, and fostering a high-performing team. This role offers competitive benefits and is part of a mission to make quality living accessible to all.

Benefits

Competitive salaries

Comprehensive benefits packages

Career development opportunities

Qualifications

• Minimum of three years of proven experience in Retail Management.
• Experience in Stock Management and Compliance & Risk Management.

Responsibilities

• Implement customer retention strategies for exceptional customer service.
• Manage inventory effectively to minimize stock losses.
• Ensure compliance with company policies and industry regulations.
• Lead and develop a high-performing team with coaching and mentorship.
• Oversee front and back-office operations including cash handling.

Skills

Strong Business Acumen

Strong Administrative Skills

Effective Customer Service

Team Leadership

Change Management

Education

Grade 12 Matric qualification

Job description

A leading retail organization in Roodepoort is seeking a Front and Back Office Supervisor to lead a dynamic team and enhance customer satisfaction. The ideal candidate will have a Grade 12 qualification and at least three years of Retail Management experience. Key responsibilities include optimizing stock management, ensuring compliance with regulations, and fostering a high-performing team. This role offers competitive benefits and is part of a mission to make quality living accessible to all.