FNB Community Advisor

FNB South Africa; Qonce; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading banking institution seeks an experienced Community Advisor in King William’s Town to provide excellent customer service and achieve sales growth. The ideal candidate will manage account migrations and strengthen client relationships by maximizing cross-sell opportunities. A relevant NQF 5 qualification is required. The role emphasizes achieving a high standard of customer experience and compliance with governance. Competitive salary and opportunity for career growth are offered.

Qualifications

• Provide excellent customer service promptly and efficiently.
• Achieve profit growth and deliver exceptional customer experience.
• Manage customer accounts and increase the active client base.

Responsibilities

• Serve customers and understand their needs.
• Manage account migrations to Self Service.
• Maximize cross-sell opportunities to strengthen relationships.

Skills

Customer service

Sales management

Relationship building

Education

NQF 5 qualification

Job description

Job title:

FNB Community Advisor

Job Location:

Eastern Cape, King William’s Town

Deadline:

January 13, 2026

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies
• Relevant NQF 5 qualification required.

End Date

December 11, 2025

Sales / Retail / Business Development jobs