Floor Controller (40hr) - Sportscene - Mooi River Mall

TFG Sports Division; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company is seeking a Floor Controller in Cape Town. You will support the store leadership team and ensure outstanding customer service. Candidates must have a Matric certificate and at least 3 years in retail, with 1 year in a leadership position. Strong leadership and communication skills are essential for this role.

Qualifications

• Minimum 3 years retail experience with at least 1 year in a leadership role.
• Demonstrated ability to work independently and under pressure.
• Willingness to work a flexible schedule.

Responsibilities

• Support store management team in leading the store team.
• Ensure operational excellence with a customer-centric focus.
• Drive performance by managing store KPIs.

Skills

Leadership

Communication skills

Customer service

Adaptability

Time management

Education

Matric certificate

Job description

Position Description :

Are you is passionate about our brands and would like to join a leading retailer?

As a Floor Controller you will support the store leadership team in developing, managing the floor team, and support the store to achieve maximum customer service experience.

Your key areas of responsibilities will include :

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and completing priorities.
• Provide input and manage merchandise and visual principles
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. Etc).

Must have :

A Matric certificate.

Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

High flexibility and ability to adapt to different customers and situations.

A high sense of urgency with demonstrated ability to work independently.

High flexibility and ability to adapt to different customers.

An outstanding leadership, interpersonal and communication skills.

Ability to work a flexible schedule to meet the needs of the business.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.