Fleet Call Centre Manager - Johannesburg Operations Lead

Njiloconsulting; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A call centre management firm is seeking a skilled Call Centre Manager in Johannesburg to oversee operations and ensure high service quality. This permanent position involves leading call centre agents, ensuring compliance with SOPs, and optimizing workflows for enhanced customer experience. Ideal candidates will have relevant educational qualifications and 4-5 years of experience in contract management, preferably in the fleet or automotive sectors. Strong leadership and communication skills, along with a commitment to customer service, are essential.

Qualifications

• 4-5 years of experience in contract management, ideally in fleet or automotive sectors.
• Strong leadership and communication skills are essential.
• A strong customer service orientation is required.

Responsibilities

• Oversee call centre operations and ensure high service quality.
• Lead call centre agents and ensure adherence to SOPs.
• Optimize workflows for improved customer experience.

Skills

Leadership

Communication

Customer service orientation

Education

Relevant educational qualifications

Job description

A call centre management firm in Johannesburg seeks a skilled Call Centre Manager to oversee operations and ensure high service quality.

This permanent role involves leadership of call centre agents, adherence to SOPs, and optimized workflows for improved customer experience.

Candidates should have relevant educational qualifications and 4-5 years of experience in contract management, ideally in fleet or automotive sectors.

Strong leadership and communication skills are essential, alongside a customer's service orientation.