Field Technician

Daisy JHB (Pty) Ltd; George; On-site; ZAR 150 000 - 220 000; Full time

Job summary

A service provider company in George is seeking a Printer and Copier Technician. The role involves installing, maintaining, and repairing printers and copiers, ensuring optimal performance and customer satisfaction. Responsibilities include routine maintenance, troubleshooting, and technical support for clients. The ideal candidate will have strong hands-on skills and knowledge of office equipment operations. Join a growing team focused on high-quality service delivery and customer satisfaction.

Responsibilities

• Install and configure printers and copiers at customer sites.
• Perform routine maintenance tasks on printers and copiers.
• Provide technical support to customers in person or via remote tools.
• Test repaired devices to verify proper functionality.
• Maintain inventory of spare parts needed for repairs.

Job description

Overview

Position Overview: A Printer and Copier Technician, also known as a Service Technician or Field Technician, is responsible for installing, maintaining, troubleshooting, and repairing printers, copiers, and related office equipment/furniture. They ensure that these devices are functioning properly, provide technical support to end-users, and ensure optimal performance and customer satisfaction.

Key Responsibilities

• Installation and Setup
  • Install and configure printers, copiers, and other office equipment at customer sites.
  • Set up network connectivity, drivers, and software to enable proper functionality.
  • Conduct tests and ensure devices are functioning correctly.
  • Assembling and setup of office furniture in the workshop and at customers.
• Maintenance and Repair
  • Perform routine maintenance tasks on printers and copiers, such as cleaning, lubrication, and component replacements.
  • Diagnose and troubleshoot hardware and software issues to identify the root cause of problems.
  • Repair or replace faulty components, such as print heads, rollers, circuit boards, or sensors.
  • Upgrade firmware and software to enhance device performance and security.
  • Maintain accurate records of maintenance activities, repairs, and parts inventory.
• Customer Support
  • Respond to service calls and provide technical support to customers in person or via phone, email, or remote assistance tools.
  • Analyse and resolve customer-reported issues, ensuring minimal downtime and disruption to their operations.
  • Educate customers on device operation, maintenance best practices, and troubleshooting techniques.
• Quality Assurance
  • Test repaired or serviced devices to verify proper functionality before returning them to customers.
  • Perform quality checks to ensure print and copy output meets established standards.
  • Stay updated on industry trends, new technologies, and advancements in printer and copier systems.
• Inventory and Documentation
  • Maintain an inventory of spare parts, tools, and supplies needed for repairs and maintenance.
  • Order replacement parts and supplies as necessary, ensuring timely availability.
  • Keep detailed records of service requests, repairs performed, and customer interactions.