Field Service Engineer: Tech Lead & Technician Trainer

Ford Motor Company Of South Africa; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading automotive manufacturer based in Pretoria is seeking a technical support specialist to engage dealer technicians in problem-solving and training. The ideal candidate should possess a tertiary engineering qualification and experience in vehicle diagnostics. Responsibilities include leading dealer initiatives, conducting audits, and ensuring dealer satisfaction. Must be self-motivated and willing to travel. Strong communication skills and proficiency in MS Office are essential for this role.

Qualifications

• Must have a minimum tertiary engineering qualification.
• Experience in vehicle diagnostics is essential.
• Must be proficient with Windows, MS Word and Excel.

Responsibilities

• Lead dealer technicians in diagnosing technical concerns.
• Provide technical support and training to dealership staff.
• Conduct regular audits and support dealer satisfaction initiatives.
• Summarize technical concerns and report to engineering teams.

Skills

Strong verbal communication skills

Vehicle diagnostics expertise

Problem-solving approach

Time management skills

Proficient in MS Office Suite

Education

Tertiary Engineering qualification (Minimum 3 year diploma)

Job description

A leading automotive manufacturer based in Pretoria is seeking a technical support specialist to engage dealer technicians in problem-solving and training. The ideal candidate should possess a tertiary engineering qualification and experience in vehicle diagnostics. Responsibilities include leading dealer initiatives, conducting audits, and ensuring dealer satisfaction. Must be self-motivated and willing to travel. Strong communication skills and proficiency in MS Office are essential for this role.