Field Sales Agent - Retail & SME

Yoyo Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic fintech company in Cape Town is seeking a Field Sales Agent to drive adoption of their innovative Retail and SME platform. This role involves acquiring new merchant partners, managing relationships, and utilizing HubSpot CRM for sales tracking. Ideal candidates will have 2-3 years of experience in field sales and a customer-centric approach. Join a team focused on collaboration and growth, and make a significant impact on the business in South Africa.

Qualifications

• 2–3 years' experience in field sales, retail sales, fintech/payments, loyalty & rewards, or SME-focused solutions.
• Proven track record of selling to retailers or merchants in a face‑to‑face, territory‑based role.
• Comfortable working independently while managing own schedule and territory.

Responsibilities

• Identify and acquire new SME and retail partners.
• Present and demo loyalty solutions to merchants.
• Build long-term relationships with merchants.

Skills

Field sales experience

Strong communication skills

Negotiation skills

Self-motivated

Data-driven

Tools

HubSpot CRM

Job description

At Yoyo, it is our mission to delight people in every connection they have with our brand. Whether that is delighting our clients as we help them grow, delighting their customers with every reward we distribute, having delighted stakeholders through our exceptional performance, or having a delighted and thriving team of people who work together every day. Each of these is what we strive for and they are all equally important.

We’re a team driven by passion and energy. Spiraling one another up to create a positive, dynamic environment where we learn, grow, and support each other. Our hope is that egos are left at the door, and the focus is on collaboration, learning, and the collective success of the team. We’re driven by curiosity and creativity, constantly challenging ourselves to push boundaries and be world class at what we do, in order to have a lasting and positive impact 🚀

Job Description

We’re looking for a dynamic, results-driven Field Sales Agent to grow adoption of our Retail & SME platform - a powerful solution that helps retailers connect with customers in smarter, more rewarding ways.

In this role, you’ll own new merchant acquisition and partner expansion across an assigned territory. From prospecting and in-person sales to onboarding and long-term relationship management, this is a hands‑on, high‑impact role with real ownership and autonomy.

What You’ll Own

New Business Growth

• Identify, engage, and acquire new SME and retail partners within your territory
• Prospect through in‑person visits, calls, and targeted outreach
• Work alongside integrated channel partners to drive growth

Client Acquisition & Onboarding

• Present and demo Yoyo’s loyalty solution to merchants
• Negotiate agreements and close deals
• Ensure smooth onboarding and activation of new partners

Relationship Management

• Build strong, long‑term relationships with merchants
• Support partner success, activation, and retention
• Work closely with Product, Marketing, and internal teams to ensure seamless implementation
• Align go‑to‑market messaging and feedback from the field

CRM, Pipeline & Performance Management (HubSpot)

• Use HubSpot CRM as your primary tool to manage leads, opportunities, and accounts
• Maintain accurate, up‑to‑date records of all prospecting, meetings, and deal stages
• Actively manage your sales pipeline from lead generation through to close and activation
• Track and report on key performance metrics including conversion rates, deal velocity, activation, and growth
• Use CRM data and insights to prioritise activities, forecast performance, and continuously improve results

Performance & Territory Management

• Own and manage your sales pipeline and territory performance
• Track and report on KPIs including leads, conversion, activation, and growth

Qualifications

2–3 years’ experience in field sales, retail sales, fintech/payments, loyalty & rewards, or SME-focused solution

Additional Information

What Success Looks Like

• Consistent acquisition and activation of new retail and SME partners
• A healthy, well‑managed sales pipeline
• Strong conversion and activation rates
• Trusted relationships with merchants that drive long‑term value

Ideal Candidates are:

• Proven track record of selling to retailers or merchants in a face‑to‑face, territory‑based role
• Strong communication, presentation, and negotiation skills
• Self‑motivated and comfortable working independently while managing your own schedule and territory
• Willing and able to travel regularly within assigned areas
• Data‑ and results‑driven, with experience managing pipelines and sales KPIs
• Entrepreneurial mindset with a passion for building relationships from the ground up
• Collaborative team player who contributes to long‑term partner and company success

Why Join Yoyo

You’ll be part of a fast‑growing fintech team reshaping how retailers engage and retain customers. This role offers real ownership of territory growth, the opportunity to build a merchant base from scratch, and direct impact on how our platform is adopted across South Africa.

If you thrive in a hands‑on sales role, enjoy autonomy and travel, and want to make a meaningful impact — this is the role for you.

Our Yoyo values, we are looking for a team member that will always live out and demonstrate behaviours aligned to our values:

Be extremely customer centric: in everything we do, serve and delight our customers, using data to continuously improve.

Be a passionate team player: spiral up, be positive, bring momentum, and energy to those around you, leave ego at the door and be teachable.

Be an owner: be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion.

Be world‑class at speed: delivering world leading solutions that delight our clients and customers.

Be curious and creative: constantly innovating, exploring, learning, stretching ourselves, pushing the boundaries and thinking out of the box