End Controller (External Applications Only)

Cashbuild; Alice; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading building materials retailer is looking for an End Controller to ensure that documentation is checked for all transactions involving stock and fixed assets. Responsibilities include managing customer returns and ensuring compliance with documentation standards. The ideal candidate should have at least Grade 12, strong communication skills, and the ability to work shifts. This role offers the chance to be part of a dynamic team and support operational integrity in a retail environment.

Qualifications

• Must be literate.
• Must have strong numeric skills.
• Proven attention to detail.

Responsibilities

• Ensure no goods leave stores without relevant documentation.
• Conduct random searches on employees when they leave the store.
• Offer fast, friendly, and efficient service to customers.

Skills

Ability to communicate in English

Strong numeric skills

Attention to detail

Ability to work under pressure

Willingness to work shifts

Education

Minimum Grade 12

1 year work-related experience or 2 years' work-related experience

Job description

Description

About the job End Controller (External Applications Only)

Ensure relevant documentation for all transactions is checked and recorded when stock and / or fixed assets leave the Store or when Customers return stock.

Requirements

• Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years’ work related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Must be literate
• Must have strong numeric skills
• Proven attention to detail
• Must be able to work under pressure
• Must be willing to work shifts, weekends and Public Holidays

Key Performance Area:

• Ensure no goods leave Cashbuild stores without the relevant documentation
• Completed correct and full
• Correct date, time, sequence, and signature on document has been captured
• Ensure all Customer returns are correctly recorded in the End Controller book and authorised
• Ensure back up employee available for area of responsibility with shift changes, lunch, and tea breaks
• Sign the End Control keys IN / OUT daily
• All exit / entry doors must be closed if not in use
• To ensure that loading and off-loading shutter doors are closed at all times where not in use
• Report all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its Customers to Management
• Conduct random searches on Employees when they leave the Store

Customer Service

• Offer fast, friendly and efficient service to all Cashbuild Customers when checking in and out Customers goods
• Direct Customers to relevant person who can assist him / her.

Ready for Business

• Adhere to Ready for Business and Beyond my Control as per the CB Way

Values

Integrity

• Complying with generally accepted standards in activities related to the position.
• keeps promises.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.
• Asks for feedback in order to learn