Emergency Response Agent - After-Hours & Weekend Support

King Price Group; Pretoria; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading service provider is seeking an emergency assist agent in Pretoria, South Africa. The successful candidate will ensure royal service by managing all emergency cases related to motor accidents and roadside assistance. Responsibilities include creating cases, providing exceptional client service, and adapting to flexible hours. Candidates must have Matric and preferably some call center experience. Strong communication and problem-solving skills are essential for this role.

Qualifications

• Matric is essential for application.
• Previous experience in an emergency assist call centre is advantageous.
• Flexible working hours including after hours and weekends.

Responsibilities

• Create and manage emergency cases following standard procedures.
• Provide high-level client service.
• Ensure empathetic and professional handling of clients.
• Meet set performance targets.

Skills

Attention to detail

Organised

Problem-solving skills

Excellent communication skills

Adaptable

Education

Matric

Job description

A leading service provider is seeking an emergency assist agent in Pretoria, South Africa. The successful candidate will ensure royal service by managing all emergency cases related to motor accidents and roadside assistance. Responsibilities include creating cases, providing exceptional client service, and adapting to flexible hours. Candidates must have Matric and preferably some call center experience. Strong communication and problem-solving skills are essential for this role.