Email Handling & Customer Care Specialist

Quantum Insight; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A progressive research firm in Pretoria is seeking a detail-oriented Email Handling Assistant to manage client emails. The role includes monitoring incoming emails, organizing correspondence by urgency, and drafting responses. Candidates should possess excellent communication and organizational skills, with a high school diploma at minimum. Experience in a similar role is preferred. This position offers a collaborative work environment and opportunities for professional growth.

Benefits

Competitive salary

Benefits packages

Opportunities for growth and development

Qualifications

• 1-2 years of experience in a similar role, preferably in customer service or administrative position.
• Ability to work independently and in a team environment.
• Ability to handle confidential and sensitive information with discretion.

Responsibilities

• Monitor and respond to all incoming emails in a timely manner.
• Organize and prioritize emails based on urgency and importance.
• Collaborate with team members to ensure consistent email communication.

Skills

Excellent written and verbal communication skills

Strong organizational skills

Time-management skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Email management software

CRM systems

Job description

A progressive research firm in Pretoria is seeking a detail-oriented Email Handling Assistant to manage client emails. The role includes monitoring incoming emails, organizing correspondence by urgency, and drafting responses. Candidates should possess excellent communication and organizational skills, with a high school diploma at minimum. Experience in a similar role is preferred. This position offers a collaborative work environment and opportunities for professional growth.