Electrical Systems Support Specialist

MCE Electric; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading electrical solutions provider in South Africa is seeking a motivated Technical Support Specialist to assist customers with electrical products and systems. The ideal candidate should have hands-on experience and excellent communication skills. This role involves troubleshooting, providing technical support, and maintaining up-to-date knowledge of company products. Applicants should hold a diploma in Electrical and have at least 3 years of experience in the electrical field. The job requires a customer-focused attitude and willingness to travel for on-site support.

Qualifications

• 3+ years' experience in the electrical field.
• Prior experience in technical support or customer service is a plus.
• Familiarity with industrial electrical equipment.

Responsibilities

• Conduct fault-finding and testing of electrical systems.
• Respond to customer inquiries regarding electrical products.
• Guide customers through installation and maintenance procedures.
• Document customer issues and resolutions accurately.
• Escalate issues to engineering or field teams when necessary.

Skills

Knowledge of electrical systems

Problem-solving skills

Excellent communication skills

Ability to work under pressure

Customer-focused attitude

Education

Diploma/degree in Electrical or completed Trade Test

Job description

A leading electrical solutions provider in South Africa is seeking a motivated Technical Support Specialist to assist customers with electrical products and systems. The ideal candidate should have hands-on experience and excellent communication skills. This role involves troubleshooting, providing technical support, and maintaining up-to-date knowledge of company products. Applicants should hold a diploma in Electrical and have at least 3 years of experience in the electrical field. The job requires a customer-focused attitude and willingness to travel for on-site support.