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Electrical & Automation Tech Support Specialist

ElectroMechanica

Cape Town

On-site

ZAR 50 000 - 200 000

Full time

Today
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Job summary

A leading technical support provider in Cape Town is looking for a Technical Support Specialist to provide first-line technical support and resolve customer issues. The ideal candidate will have an NQF Level 4–5 qualification in Electrical, Electronic, or Mechatronic Engineering, and at least 2 years of experience in a technical support environment. This role requires strong practical understanding of automation components, effective communication skills, and a methodical approach to tasks. Competitive compensation aligns with industry benchmarks.

Qualifications

  • Minimum 2 years’ experience in a technical support or service environment.
  • Prior experience in an automation, control, or electrical distribution environment is beneficial.
  • Exposure to variable speed drives (VSDs), PLCs, relays, or industrial instrumentation is an advantage.

Responsibilities

  • Provide first-line (L1) technical support to customers from the branch.
  • Diagnose and resolve basic product faults, escalating complex cases when necessary.
  • Conduct basic testing, configuration, and repairs of products returned for service.
  • Collaborate with field service technicians to ensure timely resolution of customer issues.

Skills

Strong practical understanding of electrical or automation components
Basic fault-finding and troubleshooting using test instruments
Effective communication and customer service skills
Computer literacy, including familiarity with ERP systems
Organised and methodical approach to tasks

Education

NQF Level 4–5 qualification in Electrical, Electronic, or Mechatronic Engineering
Job description
A leading technical support provider in Cape Town is looking for a Technical Support Specialist to provide first-line technical support and resolve customer issues. The ideal candidate will have an NQF Level 4–5 qualification in Electrical, Electronic, or Mechatronic Engineering, and at least 2 years of experience in a technical support environment. This role requires strong practical understanding of automation components, effective communication skills, and a methodical approach to tasks. Competitive compensation aligns with industry benchmarks.
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