Duty Manager

The Capital Hotels, Apartments & Resorts; Mbombela; On-site; ZAR 100 000 - 200 000; Full time

Job summary

A leading hospitality group in Mbombela is seeking a Duty Manager to oversee operations and ensure excellent guest service. The role requires a hotel management qualification and supervisory experience. You will liaise between various departments such as Food and Beverage and Front of House, ensuring seamless operations and maintaining high service standards. Ideal candidates are presentable, trustworthy, and able to work under pressure. Relocation costs for successful applicants residing outside the city are the responsibility of the candidate.

Qualifications

• 1 - 2 years supervisory or managerial experience advantageous.
• Ability to work under pressure and maintain composure.
• Presentable and well spoken.

Responsibilities

• Act as the liaison between departments including Food and Beverage and Front of House.
• Fill in for absent staff across different departments.
• Maintain high standards of guest service and staff culture.

Skills

Hands on Problem Solving

Attention to Detail

Strong Team Player

Effective Delegation

Education

Matric

Hotel Management Qualification or Similar

Job description

Overview

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

Why Work For Us

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

The duty manager reports into the relevant department heads on any particular shift. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available for duty.

Minimum Requirements

• Matric
• Hotel Management Qualification or Similar
• 1 - 2 Years Supervisory or Managerial experience advantageous.
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to delegate effectively
• Second-in-Charge to the Front Office Manager
• Meticulous with paperwork and admin

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.