Donor Care Officer

South African National Blood Service; Durban North; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A national healthcare organization in Durban North seeks a professional to collect quality blood and ensure donor safety. The role involves managing relationships with donors, conducting health assessments, and adhering to safety protocols during blood drives. Candidates must have a nursing qualification, a valid driver's license, and at least 2 years of nursing experience. This position is essential to maintaining blood supply and supporting community health initiatives.

Qualifications

• Valid Code B or EB manual driver's license is required.
• At least 2 years of Registered Professional Nursing experience.

Responsibilities

• Collects safe blood and blood products according to specific targets.
• Manages stakeholder relations at the blood drive and assists donors.
• Conducts basic physical checks on donors and records results.

Skills

Customer service

Stakeholder relations

Phlebotomy

First Aid / CPR

Education

Diploma / Degree in General Nursing Sciences

Tools

Blood collection equipment

Job description

Job category : Health, Fitness, Medical and Optometry Contract : Permanent Business Unit : Durban North Mobile 2 Remuneration : R , EE position : Yes Introduction The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).

Key Responsibilities

• Manages cost per unit for both whole blood and specialised collections within agreed blood drive / donor centre target by determining, packing and loading the consumables for blood drive / donor centre as per the target.
• Maintains and validates equipment to ensure that repairs are done timeously.
• Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.
• Manages stakeholder relations at the blood drive and / or donor centre.
• Welcomes donors by greeting them as they enter the blood drive, assists with and / or guides them to the registration table.
• Asks donors to read pamphlets / posters before medical assessment.
• Helps donors to complete donor forms and clarifies any queries they might have.
• Addresses and / or reports all complaints to the in‑charge before or by the end of the shift.
• Ensures that customer needs and priorities are understood at all times.
• Coaches team on customer service through discussion of the root cause of complaints, compliments, and queries.
• Collects whole blood and / or apheresis units to meet assigned target.
• Assists team packing and off‑loading the vehicle at the venue efficiently and effectively.
• Assists with setting up the blood drive in time for the arrival of donors.
• Completes donor documentation and assessment procedure courteously, effectively, and efficiently according to relevant standard operating procedure.
• Assists with identification and registration of donor according to relevant guideline, and checks the donor form for completeness.
• Assists with recruitment and booking of whole blood and specialised donors to ensure team meets target.
• Conducts basic physical checks on donors as per the SOP, captures all relevant information, and reports any deviation to the person in charge of the clinic.
• Documents results of all basic physical checks on relevant record sheets / Donor Questionnaires.
• Informs clinic supervisor or designated deputy of all irregularities immediately.
• The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
• Conducts confidential assessment (risk behaviour interview) with potential donors.
• Educates donors on high‑risk behaviour.
• Prepares blood pack with the scale to ensure that the correct volume of blood is collected.
• Prepares for phlebotomy section and carries out phlebotomy as per the relevant SOP including donor care and education.
• Cares for donor during donation including providing refreshments and education.
• Initiates treatment in emergencies (First Aid / CPR) with the help of the in‑charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
• Completes all documentation post‑donation and any additional reports / information as required.
• Provides post‑donation care and advice.
• Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
• Maintains regular two‑way communication by attending and participating in monthly staff meetings on matters such as strategy, values, team building, policy changes, SOPs to ensure understanding.
• Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD's and POE's.
• Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
• Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
• Manages medical waste by ensuring that all waste generated during the blood drive is discarded as per the SOP.
• Maintains a safe environment by ensuring that safety procedures are followed as per SOP.

Qualifications and Experience

• Education Diploma / Degree in General Nursing Sciences.
• Code B or EB Manual driver's license.
• Experience and Knowledge Requirements: 2 years Registered Professional Nursing experience.
• Other (Knowledge and Skills)
  • Relevant SANBS policies and procedures.
  • Standards of Practice for Blood Transfusion in SA.