Dispatch Clerk

ElectroMechanica; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading logistics and automation company in Cape Town is seeking a dispatch coordinator. This role involves preparing delivery notes, coordinating collections, and communicating with logistics to resolve any issues. Candidates should have strong admin skills, attention to detail, and effective customer communication abilities. The position offers a supportive work environment and competitive compensation aligned with industry standards.

Qualifications

• Strong admin and document handling capabilities are essential.
• Effective communication with logistics teams and customers is required.
• High attention to detail for accurate document preparation.

Responsibilities

• Prepare delivery notes and invoices for shipments.
• Coordinate customer collections and liaise with couriers.
• Resolve any dispatch issues and communicate delays.

Skills

Admin and document handling skills

Communication with logistics and customers

Attention to detail

Job description

Role Summary

Supports dispatch documentation, coordination, and customer service at the point of goods collection or shipment.

Key Responsibilities

• Prepare delivery notes and invoices.
• Coordinate courier and customer collections.
• Communicate delays and resolve dispatch issues.
• Support packing and checking where needed.
• Maintain the dispatch register and records.

Essential Requirements

• Admin and document handling skills.
• Communication with logistics and customers.
• Attention to detail.

Beneficial Requirements

• Dispatch or warehouse system knowledge.
• Product familiarity for checking.

Work Environment & Compensation

• Location: Regional Office.
• Travel Requirements: None.
• Working Hours: Early start and customer peak periods.
• Compensation Range: In line with relevant industry benchmarks for Paterson grade.

Organisational Context

At EM, we are driven by the purpose of “Making connections, powering tomorrow.” We power our customers’ worlds by integrating quality products into innovative solutions, supported by people who are passionate about service.

• Vision: Advance the lives of every person in Southern Africa sustainably through electrification and automation.
• Mission: Connect with customers by deeply understanding their evolving needs; promote brands and solutions to solve tomorrow’s problems today; and partner across the value chain in a sustainable, easy-to-do-business way.

Values:

• Open – We communicate honestly and transparently, listening deeply to differing views.
• Loyal – We serve our customers, colleagues, and manufacturers with integrity and dedication.
• Brave – We go beyond comfort zones, taking on new challenges with courage and vision.