Digital Workplace - Senior Operations Manager-Technology

Exl; Remote; ZAR 700 000 - 900 000; Full time

Job summary

A consulting firm in Upington is seeking a Senior Operations Manager for its Digital Workplace division. The successful candidate will lead operational reviews, engage in service improvement initiatives, and ensure compliance with internal and external requirements. This role requires a strong background in IT service management and excellent communication skills for liaising with clients. The position is based in Upington, Northern Cape, South Africa, and offers a dynamic environment for career development.

Responsibilities

• Lead Operational Reviews on SLA adherence and ongoing projects with stakeholders.
• Participate in ongoing Service Operations Reviews and business growth calls.
• Identify, implement and review service improvement initiatives.
• Drive productivity improvements and control operation costs.
• Engage with Internal Audit Teams to meet compliance requirements.
• Capture all client process downtimes/application issues for future use.

Job description

Overview

Digital Workplace - Senior Operations Manager-Technology role at EXL in Cape Town, Western Cape, South Africa.

Responsibilities

• IT Service Management and Delivery – Lead Operational Reviews on SLA adherence and ongoing projects with client and internal stakeholders.
• Participate in ongoing Service Operations Reviews and new business growth calls with client and internal stakeholders.
• Business Value Creation – Identify, implement and review service improvement initiatives; drive productivity improvements as per plan and control operation costs.
• Driving Effectiveness of Compliance & Information Security – Operate client processes, work with Internal Audit Teams to meet compliance requirements.
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to internal teams.
• Major Incidents Database – Capture all client process downtimes/application issues and major downtimes for future use.

Job Function

Management & Manufacturing. Industries: Business Consulting and Services.