Digital Customer Care Team Lead - High-Impact Ops

Unlimited Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer care service provider in Durban is searching for a Junior Manager to lead a non-voice Customer Care team. The successful candidate will be responsible for coaching and managing a team of specialists to meet performance KPIs while ensuring compliance and operational excellence. The role demands an energetic leader who can drive daily execution and foster a people-positive culture. If you're passionate about customer care and team leadership, this is the role for you.

Qualifications

• Proven leadership skills with the ability to manage a team of 15–30 specialists.
• Strong understanding of customer care metrics and performance management.
• Excellent communication skills for conducting coaching sessions and team meetings.

Responsibilities

• Lead and coach a non-voice Customer Care team to achieve KPIs.
• Ensure compliance with data protection and operational protocols.
• Translate client expectations into actionable team standards.

Job description

A leading customer care service provider in Durban is searching for a Junior Manager to lead a non-voice Customer Care team. The successful candidate will be responsible for coaching and managing a team of specialists to meet performance KPIs while ensuring compliance and operational excellence. The role demands an energetic leader who can drive daily execution and foster a people-positive culture. If you're passionate about customer care and team leadership, this is the role for you.