Digital Banking & Client Service Specialist

Nedbank Private Wealth; Soweto; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A major banking institution is seeking an 80 Hour Service Consultant in Soweto to educate clients on digital services and manage cash transactions. Responsibilities include building client relationships, assisting with online applications, and ensuring branch operations. Candidates should have 2-3 years of customer-facing experience and a clear criminal record. This is a contract position that offers exposure to client service in a dynamic financial environment.

Qualifications

• 2-3 years customer facing experience, preferably in retail branches.
• 1-2 years experience in Client Service and Cash Technology.
• Must have clear ITC and Criminal Record.

Responsibilities

• Educate clients on digital service solutions.
• Address concerns related to queue flow or digital devices.
• Assist clients with online applications and account services.

Skills

Customer service principles

Problem solving skills

Relationship management

Business Development

Sales Experience

Education

Matric / Grade 12 / National Senior Certificate

Higher Certificate in Banking Services - NQF5

Tools

HP Service Manager

Windows

ServiceNow

Job description

A major banking institution is seeking an 80 Hour Service Consultant in Soweto to educate clients on digital services and manage cash transactions. Responsibilities include building client relationships, assisting with online applications, and ensuring branch operations. Candidates should have 2-3 years of customer-facing experience and a clear criminal record. This is a contract position that offers exposure to client service in a dynamic financial environment.