Digital Banking & Client Service Specialist

Nedbank; Johannesburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

A leading banking institution in Johannesburg seeks a Client Service Representative to deliver excellent customer service and manage cash transactions. The role involves assisting clients with digital banking solutions and maintaining strong relationships. Candidates should have a diploma and 1-2 years of client service experience in a retail or banking environment, along with a strong understanding of customer engagement principles. This position provides opportunities for personal development and career growth within the company.

Qualifications

• 1 - 2 years of experience in Retail/Banking Client Service.
• Experience in cash handling and first line problem resolution.
• Familiarity with forex products is a plus.

Responsibilities

• Engage clients regarding cash transactions and digital solutions.
• Assist clients with online applications and resolve login issues.
• Maintain client relationships and ensure service excellence.
• Perform daily cash management and maintain transaction compliance.
• Mitigate risks and adhere to security policies.

Skills

Customer service principles

Retail/Banking Client Service

Relationship management

Technology Savvy

1st Line Problem Resolution experience

Education

Diploma

Higher Certificate in Banking Services - NQF5

Job description

A leading banking institution in Johannesburg seeks a Client Service Representative to deliver excellent customer service and manage cash transactions. The role involves assisting clients with digital banking solutions and maintaining strong relationships. Candidates should have a diploma and 1-2 years of client service experience in a retail or banking environment, along with a strong understanding of customer engagement principles. This position provides opportunities for personal development and career growth within the company.