Dialler Optimization Lead for High-Volume Outbound

The Unlimited; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic telemarketing company in South Africa is looking for a Dialler Manager to oversee the management and optimization of their dialler system. This role aims to maximize agent productivity and enhance campaign performance through effective system management. The ideal candidate will possess a Bachelor’s degree in IT or Business Administration, proficient in dialler systems like Aspect or Five9, and have a solid understanding of outbound call center operations. Join us for an exciting opportunity to make a difference!

Qualifications

• Bachelor’s degree in a relevant field.
• Proficiency in dialler systems such as Aspect or Five9.
• Understanding of outbound call center operations.

Responsibilities

• Oversee the management of the dialler system.
• Optimize campaign performance.
• Maximize agent productivity.

Skills

Management of dialler systems

Agent productivity maximization

Outbound call center operations

Education

Bachelor’s degree in Information Technology or Business Administration

Tools

Aspect

Five9

Job description

A dynamic telemarketing company in South Africa is looking for a Dialler Manager to oversee the management and optimization of their dialler system. This role aims to maximize agent productivity and enhance campaign performance through effective system management. The ideal candidate will possess a Bachelor’s degree in IT or Business Administration, proficient in dialler systems like Aspect or Five9, and have a solid understanding of outbound call center operations. Join us for an exciting opportunity to make a difference!