Dialer Performance & Analytics Specialist

Isilumko Staffing; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading digital bank is seeking a Predictive Dialer Analyst in Johannesburg for a 6-month contract. The candidate must have at least 3 years of experience in dialer management and data analysis, including advanced skills in Microsoft Excel. Responsibilities include managing dialer functionality, monitoring performance, and ensuring accuracy in reporting. The ideal applicant will possess strong analytical and communication skills and a solid background in call center operations. Immediate availability is required.

Qualifications

• 3+ years of experience in dialer management and data analytics.
• Advanced proficiency in Microsoft Excel.
• Experience in a call centre environment, preferably with dialer management.

Responsibilities

• Keep dialer downtime to a minimum and communicate issues promptly.
• Manage dialer functionality for inbound and outbound campaigns.
• Monitor agent performance and maintain high productivity.

Skills

Dialer management

Data analysis

Microsoft Excel

Verbal communication

Stakeholder engagement

Problem-solving

Education

Grade 12

Relevant Tertiary qualification

Tools

SQL

Genesyscloud

Campaign management tools

Job description

A leading digital bank is seeking a Predictive Dialer Analyst in Johannesburg for a 6-month contract. The candidate must have at least 3 years of experience in dialer management and data analysis, including advanced skills in Microsoft Excel. Responsibilities include managing dialer functionality, monitoring performance, and ensuring accuracy in reporting. The ideal applicant will possess strong analytical and communication skills and a solid background in call center operations. Immediate availability is required.