Despatch Supervisor - Glass Industry

Pro Tem Recruitment; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A logistics and dispatch firm in Cape Town is looking for a Despatch Coordinator to oversee daily operations. Responsibilities include planning deliveries, managing despatch staff, ensuring accurate documentation, and maintaining safety protocols. The ideal candidate should have experience in logistics, strong leadership, and excellent communication skills. The position offers a salary range of R15,000 and above, depending on experience.

Qualifications

• Proven experience in logistics or dispatch supervision, preferably in the glass or manufacturing industry.
• Strong leadership and team management skills.
• Familiarity with dispatch software and inventory systems.
• Excellent organizational and communication abilities.
• Knowledge of transportation regulations and safety standards.

Responsibilities

• Plan and schedule daily despatches of glass products to meet customer deadlines.
• Lead and manage despatch staff, providing training and feedback.
• Ensure accurate documentation of goods dispatched.
• Enforce safety protocols for loading and transportation.
• Liaise with sales and customer service to confirm delivery schedules.
• Use dispatch software for tracking shipments and generating reports.

Skills

Logistics supervision

Team management

Communication abilities

Organizational skills

Knowledge of transportation regulations

Job description

Despatch Coordination

Plan and schedule daily despatches of glass products to meet customer deadlines.

• Allocate delivery routes and coordinate with drivers and transport partners.

Team Supervision

Lead and manage despatch staff, including loaders, drivers, and warehouse assistants.

• Provide training, performance feedback, and ensure adherence to SOPs.

Inventory & Documentation

Ensure accurate documentation of goods dispatched, including delivery notes, invoices, and packing lists.

• Maintain real-time records of stock movement and despatch logs.

Quality & Safety Compliance

Ensure proper handling and packaging of fragile glass items to prevent damage.

• Enforce safety protocols for loading and transportation.

Customer Coordination

Liaise with sales and customer service teams to confirm delivery schedules.

• Address delivery issues, delays, or complaints promptly and professionally.

System & Reporting

Use dispatch software to track shipments and optimize delivery routes.

• Generate daily / weekly reports on despatch performance and KPIs.

Skills & Qualifications

• Proven experience in logistics or dispatch supervision, preferably in the glass or manufacturing industry.
• Strong leadership and team management skills.
• Familiarity with dispatch software and inventory systems.
• Excellent organizational and communication abilities.
• Knowledge of transportation regulations and safety standards.

Preferred Attributes

• Attention to detail, especially in handling fragile goods.
• Ability to work under pressure and meet tight deadlines.
• Problem-solving mindset with a proactive approach.

Salary

R15 000 – UP depending on experience