Desktop Technician

Avatar Advisory - Avatar Human Capital; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology consultancy based in Johannesburg is looking for a qualified IT support professional to provide remote and onsite support. The ideal candidate should have advanced knowledge of Active Directory, experience in troubleshooting hardware and networking issues, and at least 5 years of server support experience. Relevant certifications such as MCSE or MCSA would be advantageous. This role involves maintaining documentation and high-quality standards in service delivery.

Qualifications

• At least 5 years of server support and maintenance experience.
• Good working knowledge of Microsoft Office applications.
• Networking and Firewall experience is advantageous.

Responsibilities

• Provide direct support for laptops and desktops in Windows environments.
• Diagnose and resolve Wi-Fi/LAN issues.
• Maintain high-quality documentation, including Knowledge Base articles.

Skills

Experience with remote support applications

Advanced knowledge of Active Directory

Configuration and administration of MS Office products

Excellent hardware troubleshooting skills

Knowledge of TCPIP networking

Experience with routers and wireless access points

Server support and maintenance experience

Education

Matriculation certificate

International MCSE / MCSA or equivalent certification

A+, Server+, N+ or similar qualification

Job description

Knowledge and Experience:

• Experience with remote support applications and techniques (e.g. VPN, RDP and Remote Management Tools).
• Advanced knowledge of Active Directory.
• Experience with the configuration and administration of MS Office products.
• Excellent knowledge of hardware components and hardware troubleshooting procedures (Servers, Laptops and Networking).
• Support & Troubleshooting: Provide direct support for laptops, desktops, printers, and peripherals, with a primary focus on Windows 10/11 environments
• Diagnose and resolve Wi‑Fi/LAN issues, including troubleshooting DHCP/DNS, basic VLAN configurations, SSIDs, and captive portals.
• Maintain high‑quality Knowledge Base (KB) articles, asset registers, change logs, and network diagrams under the strict requirement that completed work must be fully documented.
• Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
• Good knowledge of TCPIP networking is required.
• Good knowledge of server software and systems.
• Experience with configuring routers and wireless access points.
• At least 5 years server support and maintenance experience.

Qualifications:

• At least a Matriculation certificate.
• International MCSE / MCSA or equivalent certification
• A+, Server+, N+ or similar qualification an advantage.
• Networking and Firewall experience advantageous.
• SQL DB experience advantageous.