Desktop Support Engineer | Onsite & Remote IT Support

Boardroom Appointments; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established IT solutions provider is seeking an experienced Desktop Support Engineer (Customer Services) in Gqeberha. You will ensure the smooth running of customer environments, maintain system availability, and resolve incidents efficiently. The ideal candidate has at least 3 years of experience in customer service and desktop support with a strong focus on customer satisfaction and teamwork. The role offers an opportunity to work in a dynamic team and contribute to excellence in customer service.

Qualifications

• Minimum 3 years experience in a customer service environment performing desktop support.
• At least 1 year supporting network infrastructure (routers, switches, firewalls).
• Advanced working knowledge of Windows 711, Office 365, and MS Office applications.

Responsibilities

• Take ownership of customer requests and proactively manage technical issues.
• Ensure all service requests meet contractual Service Level Agreements (SLAs).
• Provide onsite and remote desktop support for customer environments.

Skills

Customer service

Troubleshooting

Communication

Analytical Skills

Education

A+ / N+ certification

Microsoft 365 Certified: Modern Desktop Administrator Associate

MCSA Windows 10 / Office 365

Relevant tertiary qualification

Tools

Windows 711

Office 365

Video Conferencing Tools

Printers Administration

Job description

An established IT solutions provider is seeking an experienced Desktop Support Engineer (Customer Services) in Gqeberha. You will ensure the smooth running of customer environments, maintain system availability, and resolve incidents efficiently. The ideal candidate has at least 3 years of experience in customer service and desktop support with a strong focus on customer satisfaction and teamwork. The role offers an opportunity to work in a dynamic team and contribute to excellence in customer service.