Deputy Hotel General Manager

HR Genie; Cape Town; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A luxury hotel in Cape Town seeks a Deputy Hotel General Manager to oversee all operational departments and ensure service excellence. The ideal candidate will have at least 10 years of senior hotel leadership experience, particularly in luxury environments. Responsibilities include strategic financial management and enhancing guest experiences. This role offers a unique opportunity to shape the hotel's future and reputation in the hospitality market.

Qualifications

• Minimum 10 years' senior hotel leadership experience, with 3-5 years in similar roles.
• Proven ability in overseeing various departments in hospitality.

Responsibilities

• Oversee all operational departments for seamless service.
• Drive financial performance through budgeting and forecasting.
• Champion initiatives that enhance guest experience and brand reputation.

Skills

Leadership

Financial acumen

Communication

Negotiation

Strategic thinking

Education

10 years senior hotel leadership experience

Experience in luxury or five-star environment

Job description

Job Description

Job description

SUMMARY

Oversee and integrate performance across all departments, ensuring seamless and profitable operation.

POSITION INFO

Lead the journey. Elevate the experience. Shape the future of luxury in Cape Town.

The President Hotel is on an exciting journey to be recognised as one of Cape Town's true luxury destinations.

Our purpose is simple yet powerful: To create and inspire memorable experiences. Our vision: To become Cape Town's most loved hotel. Our values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - are at the heart of everything we do, and we recruit leaders who live and breathe them.

We are seeking a visionary hospitality professional with the creativity, confidence, and emotional intelligence to help lead this transformation. Whether you are currently based in South Africa or abroad, this is an exceptional opportunity to make your mark on one of the city's most iconic hotels and to be part of its evolution toward true luxury.

This role offers a rare chance to grow through our PVV (Purpose, Vision & Values) and LCF (Leadership Competency Framework) and to join a leadership team redefining service excellence, guest connection, and luxury hospitality in South Africa.

About the Hotel

Set between the vibrant pulse of Cape Town and the tranquil beauty of the Atlantic Ocean, The President Hotel in Bantry Bay is a landmark of South African hospitality.

With 349 stylish rooms, suites, and apartments, breathtaking ocean and mountain views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conferencing and event facilities, The President is the Mother City's most loved destination.

Our leaders are passionate, hands-on, and deeply invested in our team and our guests. We lead with authenticity and trust, and we take pride in our ability to deliver exceptional guest experiences while driving consistent year-on-year growth.

This is a hotel with heritage and a future defined by innovation, elevated service, and world-class hospitality.

The Role

We are seeking an inspiring and dynamic Deputy Hotel General Manager to join our Executive Leadership Team.

Reporting directly to the General Manager, this role provides strategic and operational leadership across all departments, ensuring that every aspect of the guest experience aligns with our journey toward luxury.

You will serve as both a hands‑on operator and a strategic partner, helping to shape the hotel's culture, service delivery, and long‑term success.

Qualifications and Criteria

• Minimum 10 years' senior hotel leadership experience, including 3-5 years as an Assistant General Manager, Deputy General Manager, Operational Manager, or Hotel Manager in a luxury or five-star environment, in South Africa or abroad.
• Proven ability to oversee Rooms, Food & Beverage, Housekeeping, Spa, Guest Experience, Security, and Engineering.
• Strong financial acumen with experience in P&L management, forecasting, and profitability delivery.
• Recognised as a strategic, entrepreneurial thinker, adaptable to evolving markets and guest expectations.
• Experienced in leading large, diverse teams with authenticity, confidence, and emotional intelligence.
• In‑depth understanding of the Cape Town and broader hospitality markets, with strong commercial insight and networks.
• Exceptional relationship‑building, communication, and negotiation skills, with credibility among owners, investors, and high‑profile guests.
• Must hold a valid South African ID (no work permits).

Key Competencies

• Commercial Leadership: Driving financial performance and strategic positioning.
• Operational Excellence: Integrating performance across all hotel functions.
• People Leadership: Inspiring, developing, and empowering high‑performing teams.
• Strategic Thinking: Anticipating trends and positioning the hotel for long‑term success.
• Stakeholder Engagement: Building trusted partnerships with owners, investors, and community leaders.

Duties and Responsibilities

• Oversee and integrate performance across all operational departments, ensuring seamless and profitable operations.
• Partner with the General Manager in developing and executing strategic and commercial plans.
• Drive financial performance through strong P&L management, budgeting, forecasting, and cost optimisation.
• Lead, mentor, and inspire employees to foster a culture of accountability, innovation, and service excellence.
• Champion guest experience initiatives, ensuring every touchpoint reflects luxury standards and creates memorable moments.
• Strengthen brand reputation and positioning, acting as an ambassador to owners, investors, and community stakeholders.
• Work closely with Sales and Marketing to drive market share growth and align commercial and operational goals.
• Partner with Human Resources to attract, retain, and develop top talent, nurturing future leaders.
• Ensure full compliance with all legal, safety, and industry regulations.
• Stay ahead of market shifts and competitor trends, proactively adjusting strategy to sustain a leading edge.
• Act as a key decision‑maker in all areas of operations, guest experience, and business development.

Package on Offer