Deputy Branch Manager

Wordsworth Books; Cape Town; On-site; ZAR 200 000 - 350 000; Full time

Job summary

A prominent bookstore in Cape Town is seeking a Deputy Manager to oversee store operations in the Branch Manager's absence. This role requires motivating and mentoring staff to achieve sales targets while ensuring excellent customer service. Key responsibilities include stock management, merchandising, and maintaining a neat store environment. Ideal candidates should demonstrate strong leadership skills and the ability to manage staff effectively. The position is full-time with a focus on finance and sales in the retail industry.

Qualifications

• Strong leadership skills to guide and motivate staff.
• Excellent communication skills for interacting with customers and suppliers.
• Ability to manage stock levels effectively.

Responsibilities

• Oversee store operations in the Branch Manager's absence.
• Ensure staff meet sales targets and maintain high customer service standards.
• Manage stock levels and ensure effective merchandising.

Skills

Staff motivation

Customer service

Stock management

Job description

Deputy Managers are responsible for overseeing and managing the operation of the store in lieu of the Branch Manager not being in store.

In doing so Deputy Managers will ensure that they, as well as their staff, achieve maximum sales of books and other merchandise.

The main responsibilities are to define clear goals and objectives that help all employees align with the business strategy and to lead by example in an ever-changing industry.

Management of Staff

To support Head Office and remain amiable with regards to assisted rostering.

Overall care of employees and their wellbeing.

Motivating and mentoring staff to do their best for the Wordsworth Books brand.

Customer Service

Offering assistance to every customer entering the store with a friendly face and a positive attitude.

Housekeeping

Maintaining neat and tidy shelves.

Maintaining order in all sections.

Ensuring that the store is in a state of general cleanliness and that it is always tidy and presentable.

Merchandising Attending to the window and in-store displays and ensuring that they are attractive, eye-catching and changed every two weeks.

Promotions

Making sure that all promotions are adequately merchandised and ample quantities are on hand.

In completing the aforementioned, the trap of high stock levels and low stock turnover MUST be avoided.

Stock Management

Monitoring the category sales and in doing so aligning the stock with the needs of the local market and maintaining a focused buying strategy.

Ensuring that receiving is accurate and shrinkage is managed and controlled.

All stock must be in line with the sales and store size to ensure a high level stock turnover.

Communication

All correspondence with suppliers, customers, fellow employees and Head Office will be done in a professional and courteous manner.

In accordance with the aforementioned, all communication via any medium will be concluded in a timely manner.

Training

Ensuring that all employees are trained and up to date with store systems, customer service / sales techniques and products.

Security

Security must be discussed regularly and all employees must always be alert and aware of non-shoppers and / or shoplifters.

Making sure that the CCTV and convex mirrors are monitored.

Admin And Control

Daily cash ups, credit cards and banking will be cross-checked daily.

Knowledge Management

Ensuring that all employees are aware of the Category Sale Reports.

New book submissions from all publishers must be circulated amongst the staff.

Selling

Ensuring that every employee and every process in store focuses on making sales.

Ensuring a culture of handselling, upselling and relationship building occurs to ensure repeat business.

Make sure that the sales target for the store is reached every month, in order for you and your team to receive incentives.

Community Sales

Facilitating sales to schools, libraries and churches.

Additional Information

Senior level : Mid-Senior level

Employment type : Full-time

Job function : Finance and Sales

Industry : Retail #J Ljbffr