Department Head: Client Service Centre

AVBOB South Africa; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A long-established client services organization is looking for a skilled individual to oversee client services in Cape Town. You will lead a team to ensure effective functioning, manage personnel matters, and ensure compliance with regulations. This position offers a competitive remuneration package and emphasizes employee development and performance rewards.

Responsibilities

• Monitor financial and administrative tasks such as cash collection and daily reconciliation.
• Manage personnel administration including training and performance management.
• Ensure policy requests are handled according to procedures.
• Adhere to all regulatory requirements such as Data Protection and Money Laundering regulations.

Job description

We are seeking a skilled and experienced individual to oversee the client services in Cape Town, to lead and guide the team in ensuring the effective functioning of the Client Services.

You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organisation that values employee development and rewards excellent performance.

Key Responsibilities

• Monitor financial and administrative tasks such as cash collection, daily reconciliation and banking
• Managing all aspects of personnel management and administration such as time management, training and development, employee relations, performance management and wellness of subordinates
• Ensure customer’s policy requests and related transactions are dealt with in accordance with policy and procedures
• Adhere to all regulatory requirements such as FSCA, Data Protection Act, Money Laundering regulations, TCF and the Group’s policies and procedures
• Liaison with peers, seniors and policy holders
• Monitor Que-Management and Net Promoter Score
• Ensure effective system maintenance and reporting any discrepancies
• Giving feedback on all production activities
• Identify and assess possible and potential risks and implement corrective measures
• Report on risk, FICA and ASISA
• Analyze and compile statistics in terms of New Business, Claims, Premium Administration, Policy Services, Debtors, Marketing, Group Schemes and Funeral Services