Customs Affairs Operations Manager

Interdot Solutions; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A logistics solutions company in Johannesburg is seeking a Customs Affairs Manager to ensure compliance with legal regulations and manage productivity through various tools. The ideal candidate will have a degree in a relevant field, customs experience on tariffs, and at least 5 years in a senior management role in a leading organization. This position emphasizes the importance of maintaining quality targets and continuous improvement in operations.

Qualifications

• Degree in related field required.
• 5 years of middle/senior management experience in a leading organization.
• Experience with international courier operations.

Responsibilities

• Maintain and execute collection strategies.
• Ensure full legal and regulatory compliance.
• Manage productivity and training methodologies.

Skills

Customs experience on tariffs

Project management methodologies

Change management experience

Good working knowledge of Customs

Education

Degree in related field

Job description

To maintain and execute collection strategies in line with set standards and policies.

To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers immediate and future needs.

Enhance ISO standards and procedures to ensure continuous improvement using First Choice tools focused on ICCC+ impact.

Ensure all quality targets are met in terms of: Customs KPI, VOC & Billing Quality.

The Customs Affairs Manager is responsible for ensuring full legal and regulatory compliance.

Manage productivity through tools such as LRT / DMRT ensuring an BIC, optimum efficient and cost-effective operation.

Deploy BIC training methodologies; aligned to continuous learning environment

Targeted: Evaluations, Formal Accreditations, etc

Coordination of cross-border BLNS LHL clearances for road and air modes in the most cost-effective manner.

Support the existing and future routes, a contingency plan must be developed to ensure that in case of emergency a minimum level of service can be provided from clearance perspective and ensure RIB acquittals are well managed

Coordination and compliance of all bond activities; where recovery performance is to be continuously monitored and improved. Proactive management of DG, Security and H&S to avoid any incidents.

Minimum Requirements

• Education & experience
• Degree in related field
• Customs experience on tariffs and regulations & legislation
• International Courier experience of large Express Multinational
• Experience of change management and Project management methodologies
• Good working knowledge Customs exercise.
• Experience of airside operations 5 years middle/senior management experience in a class leading organization.