Customer Support & Office Administrator - Est Hrs (Remote)

Ista Personnel Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global BPO company is urgently seeking a Customer Service Agent and Administrator to manage inbound and outbound calls, assist clients with inquiries, and perform general administrative tasks. The ideal candidate should have experience in customer service, strong communication skills, and a proactive attitude. This is a fully remote role that requires a reliable internet connection and power backup. Compensation includes SA public holidays in accordance with local labor laws.

Qualifications

• Experience in customer service or administrative support.
• Strong communication and organizational skills are required.
• High attention to detail and accuracy is essential.

Responsibilities

• Manage inbound and outbound calls.
• Respond to customer inquiries and provide accurate information.
• Assist with scheduling and service-related support.
• Perform general office administration and maintain accurate records.

Skills

Customer service experience

Strong communication skills

Organizational skills

Attention to detail

Proactive attitude

Comfortable with call handling

Proficient in MS Office and Outlook

Job description

Overview

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the security sector, who is urgently seeking a Customer Service Agent and Administrator. The role includes handling inbound and outbound calls, assisting clients with inquiries, and completing general administrative and data-entry tasks.

Working Hours

Mon - Thursday from 8:30 am to 6:30 pm EST (currently 3:30 pm to 1:30 am South African time – subject to change in accordance with daylight savings in the United States).

Public Holidays

This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).

Internet Requirements

A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.

Power Backup

A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Work Environment

This is a fully remote working role.

Job Responsibilities

Manage inbound and outbound calls.

Respond to customer inquiries and provide accurate information.

Follow up on outstanding requests or issues.

Assist with scheduling and service-related support.

Perform general office administration and maintain accurate records.

Capture and update data in internal systems.

Qualifications

Experience in customer service or administrative support.

Strong communication and organizational skills.

High attention to detail and accuracy.

Comfortable with call handling.

Friendly, professional phone manner and proactive attitude.

Strong attention to detail and ability to multitask.

Confident with computers, including MS Office and Outlook.

Additional Notes

If you are not contacted within 14 working days, please consider your application unsuccessful.