Customer Success Manager | Luxury Nutrition | Remote

Biospan; Cape Town; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A premium nutrition service in South Africa is looking for a Client Success Manager to ensure exceptional service delivery for high-net-worth clients. You will manage client communication and coordinate services, requiring excellent organization and leadership skills. The ideal candidate will thrive in a fast-paced environment, demonstrate strong communication abilities, and have experience in high-end customer service. This full-time remote position offers a competitive salary and clear growth paths into senior operations.

Benefits

Clear progression into senior operations

Work with international clients

Part of a high-performance team

Qualifications

• Strong written and verbal English skills.
• Experience dealing with high-net-worth households.
• Ability to coordinate multiple time zones.

Responsibilities

• Run full end-to-end onboarding for new clients.
• Manage daily client communication via various channels.
• Ensure strong client relationships and service consistency.

Skills

Client success

Concierge

Health and nutrition

Hospitality guest relations

Wellness or fitness coaching

Account management

High-end customer service

Job description

Customer Success Manager | Luxury Nutrition | Remote

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Full-Time | Remote | High-Responsibility Role

Biospan is a premium private chef & nutrition service operating across the UK, Europe, Dubai, the U.S, and Canada. We place private chefs into high-performance households and manage the full lifecycle of client nutrition, food quality, and service delivery.

We're expanding — and we're hiring a Client Success Manager based in South Africa to own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service.

This is a structured, communication-heavy, high-responsibility position suited to someone who:

• Handles demanding households calmly
• Communicates clearly and confidently
• Likes fast-paced, organised work
• Can manage multiple clients, chefs, and moving parts at once
• Thrives with coordination and communication
• Wants long-term progression into senior operations

The Role

You will work alongside our Nutrition & Chef Manager, Operations, and Founders to:

• Run full end-to-end onboarding for new clients
• Manage daily client communication via WhatsApp, email, and phone
• Coordinate with recruitment, practitioners, chefs, menu designers, and billing to keep each client's service running smoothly
• Handle client admin, preferences, tolerance changes, and service updates
• Predict and resolve service issues before they escalated
• Keep CRM notes and internal tools updated and accurate
• Ensure clients always know what's happening and what comes next
• Maintain strong relationships with active clients
• Monitor service consistency, chef performance, and menu quality
• Ensure clients are on track with their nutrition and service goals
• Maintain a calm, premium tone with high-end households
• Protect retention through proactive, clear communication

Ideal Candidate

We're looking for someone who is:

• Articulate, confident, and calm under pressure
• Strong with written and verbal English
• Comfortable dealing with high-net-worth households
• Skilled in WhatsApp communication (text + voice)
• Organised, detail-driven, and consistent
• Good at expectation-setting and holding boundaries
• Able to coordinate chefs, clients, and internal teams without dropping details
• Comfortable managing multiple time zones (UK, EU, UAE, U.S East Coast)
• Quick to learn systems, SOPs, and workflows

Experience in

• Client success
• Concierge
• Health and nutrition
• Hospitality guest relations
• Wellness or fitness coaching
• Account management
• High-end customer service

…is a strong advantage.

Compensation

Expected Earnings: R20k – R32k+ per month

Base Salary: £1,000 – £1,400 per month (paid in GBP, converted locally)

Growth Path: Senior Client Success → Operations Manager

Working Hours

Full-time remote position. You will work South Africa daytime hours with required overlap into: UK & Europe, Dubai, U.S East Coast.

You may be required occasionally to work later hours during peak periods and support West Cost clients in America.

Why Join Biospan?

• Work directly with UK, EU, U.S & Dubai clients
• Be part of a high-performance health and nutrition company
• Join a fast-moving team with strong systems
• Clear progression into senior operations
• Learn the private chef and nutrition industry
• Work closely with founders and the nutrition team

We're not hiring a generic support agent — we want a sharp, organised operator who can handle premium households and keep the service on track.

How to Apply

Submit your CV and cover letter through the application form below.